Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Nicholas Powell
Brooklyn,NY
Summary
Experienced professional with a diverse background in management, operations, customer service, and administrative support across food service, records management, and election administration. Skilled in team leadership, inventory management, and customer satisfaction as a General Manager in food service, complemented by strong organizational abilities as a Records Officer with Tax Administration Jamaica. Proven adaptability and commitment to quality in maintenance and support roles, and demonstrated integrity managing polling station operations as a Specialist Presiding Officer. Known for a focus on service excellence, operational efficiency, and dedication to team success, well-prepared for leadership roles that drive productivity and uphold high standards.
Overview
13
13
years of professional experience
Work History
General Manager/Shift Leader
Fini Pizza
05.2023 - Current
- Oversaw restaurant operations generating an average of $20,000 in daily sales, with weekend sales consistently exceeding $100,000, driving significant revenue growth.
- Direct daily operations, including inventory procurement and purchasing to ensure seamless restaurant function.
- Create and manage weekly staff schedules, optimizing shifts to balance team strengths and operational needs.
- Lead recruitment efforts by interviewing, hiring, and training new team members to deliver consistent, high-quality service.
- Generate nightly sales and inventory reports to assess and enhance operational efficiency.
- Provide exceptional guest experiences by proactively addressing customer inquiries and resolving issues with a customer-first approach.
- Manage POS transactions, efficiently expedite takeout and dine-in orders, ensuring prompt service and accuracy.
Sushi Cook
Whitaker’s
05.2022 - 04.2023
- Expertly prepared and filleted fresh Bluefin Tuna, Salmon, and Yellowtail, maintaining the highest standards for sushi-grade quality.
- Crafted a variety of sushi rolls, demonstrating attention to presentation and flavor for an enhanced guest experience.
- Prepped a range of sushi ingredients, ensuring readiness for high-demand service hours.
Cook
Gordon Biersch Brewery Restaurant
11.2021 - 04.2022
- Prepared a diverse menu of dishes, mastering recipes and techniques to maintain consistent quality.
- Produced pizza dough from scratch in accordance with restaurant standards, showcasing skills in artisanal dough preparation.
- Executed precise cooking of dough and assembly of pizza, achieving a high level of quality and presentation.
Cook
Pearl Restaurant
04.2021 - 10.2021
- Oversaw the preparation of oven-baked dishes with an emphasis on flavor and presentation.
- Monitored food temperatures to ensure safe and high-quality dishes for every customer.
- Prepared and sautéed lunch items, demonstrating a strong understanding of timing and technique for peak service times.
- Expertly seared tuna to order, tailored for salads and entrée plates, highlighting skill in seafood preparation.
- Prepared herb rice and sautéed vegetables, providing essential ingredients for the sous chef and supporting dinner service efficiency.
Host
Pelican Bay Foundation Inc.
11.2020 - 04.2021
- Warmly greeted guests and strategically seated them, balancing rotation needs with guest preferences for optimal dining flow.
- Assisted guests with menu selections, offering knowledge of dishes to enhance their dining experience.
- Managed dining reservations, phone inquiries, and guest seating arrangements to ensure a smooth and welcoming environment.
- Coordinated with kitchen and service teams to facilitate timely, accurate, and attentive service, ensuring a positive guest experience from entry to departure.
Culinary Support Staff
Horns Gaslight Bar and Restaurant
05.2020 - 11.2020
- Maintained a clean and organized kitchen by sanitizing surfaces and keeping kitchen utensils and equipment spotless, contributing to a safe and efficient work environment.
- Prepared various ingredients in advance, ensuring the kitchen team had everything needed for timely meal preparation.
- Assisted cooks with various tasks as required, supporting smooth kitchen operations during peak service hours.
- Implemented sustainable practices by sorting trash and managing waste disposal efficiently.
Maintenance Officer
Resort Group LLC
02.2020 - 04.2020
- Ensured safety and accessibility by diligently clearing snow from walkways and driveways, enhancing guest satisfaction and comfort.
- Conducted building maintenance, including checking and replacing faulty lights to ensure well-lit, secure environments.
- Managed waste removal and recycling for residential units, contributing to a clean, well-maintained community.
- Maintained and repaired ski trail fences, ensuring safe, clear access to ski slopes for resort guests.
- Delivered firewood to units upon request, providing guests with an exceptional stay experience and enhancing winter comfort.
Snowmaker
Killington/Pico Resort Partners, LLC
10.2019 - 02.2020
- Produced optimal snow quality by adjusting snow gun settings according to weather conditions and trail status, enhancing skier experience.
- Conducted regular checks on snow consistency across ski trails to maintain superior quality standards.
- Retrieved and repaired snowmaking equipment impacted by snow accumulation, ensuring all equipment was operational and ready for use.
- Maintained air and water hoses, and kept the barn organized, contributing to efficient operations in high-demand conditions.
Recruiting Agent
Cape Cod Workers Program
12.2018 - 10.2019
- Recruited candidates for overseas employment opportunities, matching skillsets to appropriate positions and facilitating career advancement for clients.
- Managed U.S. visa appointment scheduling, optimizing timelines for candidates and ensuring smooth application processes.
- Conducted pre-screening interviews to assess candidate suitability, enhancing placement success rates.
- Addressed and resolved client concerns, providing guidance and support throughout the visa process to ensure positive experiences.
- Coordinated passport collection and delivery with the U.S. Embassy and CSRA Document Service Centre, ensuring timely and accurate documentation for program participants.
Records Officer/Document Control Officer
Tax Administration (HR Management & Dev Unit)
09.2013 - 12.2018
- Managed the processing of file and return requisitions with precision, ensuring timely availability of taxpayer files.
- Oversaw the dispatch, receipt, and secure return of taxpayer files, upholding strict confidentiality and organization standards.
- Accurately filed and organized correspondences, maintaining clear and efficient record-keeping across multiple personal files.
- Updated digital systems and physical charge-out cards immediately upon file requests, contributing to seamless access and tracking.
- Ensured timely re-shelving of files, with a commitment to reorganization within two days of receipt, promoting efficient record retrieval.
Lead Election Officer
Electoral Office of Jamaica
11.2011 - 11.2016
- Expertly operated the Electronic Voter Identification and Ballot Issuing System to verify voter identities, ensuring secure and accurate processing.
- Led Polling Station setup, operation, and closure, maintaining a professional, organized environment conducive to orderly voting.
- Administered oaths to candidates’ agents, upholding the integrity and transparency of the election process.
- Conducted ballot counts and issued transfer certificates for present agents, ensuring accuracy and accountability in vote tallying.
- Provided clear instructions to electors on ballot marking and folding, enhancing compliance and minimizing errors.
- Maintained order and decorum within the Polling Station, promoting a smooth and respectful voting experience for all participants.
Education
Associate of Science -
Quality Academics
Kingston, Jamaica06-2013
High School Diploma -
Jamaica College
Kingston, Jamaica 06-2011
Skills
- Staff training/development
- Recruitment
- Leadership and team building
- Interpersonal Skills
- Conflict Resolution
- Customer experiences/Client-centered approach
- Adaptability
Software
Google Workspace (Docs, Sheets, Slides, Gmail)
Dropbox/Google Drive (Cloud Storage and File Sharing)
Point of Sale (POS) Systems
Restaurant Management Software (Paycom, Homebase, 7shifts)
Timeline
General Manager/Shift Leader
Fini Pizza
05.2023 - Current
Sushi Cook
Whitaker’s
05.2022 - 04.2023
Cook
Gordon Biersch Brewery Restaurant
11.2021 - 04.2022
Cook
Pearl Restaurant
04.2021 - 10.2021
Host
Pelican Bay Foundation Inc.
11.2020 - 04.2021
Culinary Support Staff
Horns Gaslight Bar and Restaurant
05.2020 - 11.2020
Maintenance Officer
Resort Group LLC
02.2020 - 04.2020
Snowmaker
Killington/Pico Resort Partners, LLC
10.2019 - 02.2020
Recruiting Agent
Cape Cod Workers Program
12.2018 - 10.2019
Records Officer/Document Control Officer
Tax Administration (HR Management & Dev Unit)
09.2013 - 12.2018
Lead Election Officer
Electoral Office of Jamaica
11.2011 - 11.2016
Associate of Science -
Quality Academics
High School Diploma -
Jamaica College
Similar Profiles
Tankwa Olive Dzela-lehTankwa Olive Dzela-leh
Hotel Housekeeper at FINI HOTEL LIMBEHotel Housekeeper at FINI HOTEL LIMBE
Stephanie NwaogalanyaStephanie Nwaogalanya
Sales Representative at Fini Beauty InternationalSales Representative at Fini Beauty International
Arshpreet KaurArshpreet Kaur
Cashier and Cook at Pizza PizzaCashier and Cook at Pizza Pizza