Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Yasmine Henry

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Change Healthcare
Orlando , FL
08.2021 - 01.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%".

Patient Care Advocate

Cigna Health Solutions
Orlando, FL
01.2020 - 12.2020
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • With swift production Me as being reliable I achieved to assist the pt needs , and questions with in under 3 minutes calls

Customer Service Representative

American Safety Council
Orlando, FL
04.2019 - 06.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details
  • .like wise my achievement im able to de-escalate frustrated calls

Education

High School Diploma -

Maynard Evans High School 4949
04.2016

Skills

  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Interpretation and Translation Services
  • Upbeat and Positive Personality
  • Call Documentation
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Inbound and Outbound Calling
  • Credit Card Payment Processing

Timeline

Customer Service Representative

Change Healthcare
08.2021 - 01.2022

Patient Care Advocate

Cigna Health Solutions
01.2020 - 12.2020

Customer Service Representative

American Safety Council
04.2019 - 06.2019

High School Diploma -

Maynard Evans High School 4949

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Yasmine Henry