Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chance Herrington

Denton,TX

Summary

Worked in corporate customer service and training roles for the last 11 years in diverse industries. Have approached every position with the intent to become a master of the relevant knowledge, and a master of the human context.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Support Specialist

Paynada
11.2023 - 10.2024
  • Provided technical support and customer service with a small support team, collaborating to ensure smooth integration of payment solutions and hardware for clients.
  • Assisted customers in setting up hardware remotely, as well as pre-configured hardware for installations.
  • Diagnosed and resolved technical issues via phone and email, ensuring minimal downtime for clients.
  • Managed troubleshooting efforts during outages and urgent technical situations, delivering timely resolutions.
  • Maintained detailed records of support interactions and escalated complex issues to appropriate partners when necessary.
  • Maintained and cultivated relationships with sales teams and partners to ensure delivery of the best payment solutions possible.

Customer Care Representative

NCR
10.2020 - 06.2023
  • Provided empathetic customer service for customers from various industries; answered inbound high volume calls and emails.
  • Worked closely with team members to ensure timely resolution of customer requests.
  • Provided advanced technical support to customers and clients.
  • Collaborated with other departments to resolve complex customer issues quickly, including issues related to PCI DSS.
  • Worked with engineers in triage meetings to identify priority issues.
  • Trained new agents through shadowing and group training.

Member Services Specialist

Teladoc
09.2016 - 08.2020
  • Provided exceptional customer service to members of Teladoc Health, addressing inquiries and issues related to healthcare services.
  • Collaborated with internal teams to ensure prompt resolution of inquiries and requests.
  • Maintained an in-depth knowledge of Teladoc Health products, services, and policies.
  • Utilized advanced customer relationship management (CRM) software to track and manage customer interactions.
  • Managed escalated situations with patience, understanding, and professionalism.
  • Adhered to medical compliance regulations such as HIPAA.

Education

University of North Texas
Denton, TX

Skills

  • Interpersonal and written communication
  • Computer Skills
  • Problem-Solving
  • Empathy and patience

Certification

  • CompTIA Security+ Certification

Timeline

Client Support Specialist

Paynada
11.2023 - 10.2024

Customer Care Representative

NCR
10.2020 - 06.2023

Member Services Specialist

Teladoc
09.2016 - 08.2020

University of North Texas

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Chance Herrington