LaRonda Moore
Baton Rouge,LA
Summary
With more than 15 years' experience in administrative duties, accounting/ bookkeeping, customer service support, and or management, I am skillful in administrative duties, sales, customer service support, and revenue generation. Moreover, while my on-the-job experience has afforded me an extensive skill set, including first-rate networking, computer capabilities and communication / interpersonal abilities, I excel at going above and beyond the minimum requirements of my job to ensure the business is successful, adapting, and growing at every turn. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
ADVANTAGE DENTAL GROUP
02.2019 - Current
- Transmit work to the staff, assign workload duties to the staff as approved by the Supervisor, ensure transactions are logged and keyed accurately and on a timely basis providing a smooth flow of work through the department and notify the Supervisor/Manager of backlogs
- Evaluate efficiencies of the team as well as identifying barriers and move to eliminate them where possible
- Assist with monitoring performance and relaying feedback to staff and supervisors
- Act as a resource for staff members, troubleshoot most difficult problems within departments and find appropriate solutions
- Work closely with Practice Manager to continually update and improve functions
- Ensure electronic insurance deposits are posted to patient accounts (and balance) as the funds are in the bank account
- Prepare and present financial arrangements and insurance options that meet both patients’ and practice’s needs for proposed treatment plans
- Maintain knowledge of dental insurance and use independent judgment regarding coverage and insurance claims
- Daily attention to resolving insurance claim issues such as requests for additional information
- Denials
- And billing disputes
- Manage outstanding insurance claims and maintain no less than 90% of outstanding claims in the “current” category
- Filed claims electronically and resolved claim rejections
- Researched and resolved incorrect payments, worked EOB rejections, and other issues with outstanding accounts
- Accurately calculate, prepare, and maintain reports
- Prepare general ledger postings and statements
- Research, track, and resolve accounting documentation or discrepancies
- Medical insurance benefits verification and claims processing
- Knowledge of ICD 10 and coding will be essential
- Superior computer skills and knowledge of and ability to use practice management software essential
- Knowledge and ability to present third party financing - CareCredit to patients
- Manages the development and training of subordinates, including monitoring and relaying information to staff regarding changes in coverage and laws
- Manages personnel administration including employee evaluations and salary administration
- Completes regular quality audits of staff’s work, records results and counsel staff to bring work to or above standards
- Oversee the handling of all aspects of the claims assigned including reserving, communication, documentation, evaluation, negotiation and settlement
- Review and analyze processes, procedures and workflows to identify opportunities for process improvement and efficiency
- Establish and execute controls to assure that the quality of the work meets or exceeds standard
Public Health Intern
Council On Aging
01.2024 - 05.2024
- Participated in developing and implementing evaluation plans for an array of public health programs
- Conducted literature reviews and translating research findings
- Collected and tracked data to inform evaluation or performance monitoring technical assistance
- Other responsibilities included manuscript development, client engagement, and independently conducting evaluation and research tasks
- Identified issues/risks and provided recommendations for improvement/risk management
- Collaborated with Network Management on national vendor relationships and implementation
Assistant Director
The Haven
02.2018 - 06.2022
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
- Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
- Uphold organization policies and standards, ensuring legislative regulations are followed
- Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
Administrator Coordinator
Focused Family Services
08.2015 - 07.2020
- Ensured that all administration procedures are followed to company standards and audit requirements
- Acted as business interface so as to filter general information, requests and queries
- Greeted all incoming visitors in a friendly, professional, hospitable manner
- Updated employee administrative records
- Made sure that the office complied with relevant Health & Safety legislation
- Maintained relations with partners and suppliers
- Answered e-mails, phone, fax and postal queries
- Coordinated business events, and travel requirements for senior managers
- Managed the office float Reconciled monthly bills
- Sorted, scanned, and entered information on Excel spreadsheet and AS400 for driver's daily trips to different customers (9 main customers) for billing
- Entered time, equipment failure, and modified order manifests in AS400
- Ran and update "unbilled loads report" so customer can be correctly billed
- Order supplies, answer phones, shipments via UPS & DHL and uniforms for drivers
- Conducted phone interviews for a variety of positions including Event Managers, Marketing Specialists, administrative and technical support
- Sourced qualified candidates via online job boards, LinkedIn, and employee referrals
- Utilized Red Match applicant tracking system to track and manage candidates through the application process
Post Master Relief
United States Post Office
07.2012 - 07.2015
- Managed staff 16 full-time employees in delivery and customer service
- Managed quality communication and customer support
- Guaranteed positive customer experiences and resolved all customer complaints
- Worked under strict deadlines and responded to service request and emergency call outs
- Compiled daily reports and records for upper management
- Managed cash, stock, and inventory balances accurately
- Delivered daily mail to over 300 businesses and residential addresses
- Trained new employees on all aspects of mail processing (OJT)
- Successfully interacted with retail and business customers to follow-up on shipping needs and service issues
- Served several detailed assignments as Tour Supervisor(204-B) as well as acting Tour Manager
- Distribution Operations
Education
Master of Public Health - Public Health in Public Health
Louisiana State University And A&M College
Baton Rouge, LA12.2024
Bachelor's of Science - Psychology in Psychology
Southern University A&M College
Baton Rouge, LA05.2019
Small Business Management - Business Administration And Management
BLINN College
Brenham, TXCertification In Real Estate - Real Estate
Burk Baker Real Estate School
Baton Rouge, LA01.2004
Skills
- Hippa Compliance (10 years)
- Medical terminology (10 years)
- Office medical (10 years)
- Staffing (5 year)
- Microsoft Office
- Payroll
- Marketing
- Human Resources
- Quick Books
- Office Management
- Organizational Skills
- Billing
- Time Management
- Training
- Data Entry
- Administrative Assistant
- Sales
- Microsoft Excel
- Accounts Payable
- Accounting
- Recruiting
- Project management
- Software Troubleshooting
- ICD-10 (2 years)
- Fair Housing regulations
- Finance & Accounting (6 years)
- System design
- Operations management
- Computer Networking
- Interviewing
- Account Reconciliation
- Bookkeeping
- Medical Coding
- Medical Billing
- Risk Management
- Forecasting
- Business management (5 years)
- Administrative (10 years)
- Auditing
Certification
CPR Certification
First Aid Certification
Additional Information
SKILL HIGHLIGHTS
Staffing Duty Assingnments
Training and development Performance Review
Resource allocation Medical Terminology
HIPPA Compliance Detail Oriented
Timeline
Public Health Intern
Council On Aging
01.2024 - 05.2024
Office Manager
ADVANTAGE DENTAL GROUP
02.2019 - Current
Assistant Director
The Haven
02.2018 - 06.2022
Administrator Coordinator
Focused Family Services
08.2015 - 07.2020
Post Master Relief
United States Post Office
07.2012 - 07.2015
Master of Public Health - Public Health in Public Health
Louisiana State University And A&M College
Bachelor's of Science - Psychology in Psychology
Southern University A&M College
Small Business Management - Business Administration And Management
BLINN College
Certification In Real Estate - Real Estate
Burk Baker Real Estate School
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