Jacqueline Andrade
Los Angeles,CA
Summary
Food server with shown expertise working in a fast-paced restaurant environment. Proficiency with POS systems and typical restaurant equipment, as well as the ability to upsell alcoholic beverages, appetizers, and desserts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Worker- Intern
Adventist Health White Memorial, Behavioral Health
Los Angeles, CA
09.2021 - Current
- Treatment planning with all interdisciplinary in psychiatric unit
- Conduct biopsychosocial assessment
- Discharge planning assessments
- Provide patients with psychoeducation on their mental health
- Crisis intervention
Personal Service Coordinator
Mental Health America of Los Angeles
Long Beach, CA
02.2021 - Current
- TAY population 18-25 who are of higher acuity and experience severe mental health challenges
- Psychoeducation on their mental health
- Crisis intervention, safety planning, and harm reduction
- Supportive Services for Veteran Families Program
- Advocacy for preventing and ending homelessness to the veteran population.
Case Manager
Barbour and Floyd Medical Associates
Lynwood, CA
11.2018 - 02.2021
- Prevention and Early Intervention
- Community-based mental health and DMH billing
- Provide targeted case management services to individuals according to the treatment plan that will help decrease presenting symptoms.
Server
Olive Garden
Glendale , CA
06.2014 - 12.2020
- Providing guests with unique experiences and promoting customer retention, set up and arranged tables for them.
- Product knowledge: menu, food allergy, alcoholic beverages, and wine knowledge.
- Upselling
- Restocking side stations
- Worked collaboratively with other servers when serving larger parties.
- Customer service
Education
Master of Social Work -
California State University - Los Angeles
Los Angeles, CA05.2023
Bachelor of Arts - Social Work
California State University - Los Angeles
Los Angeles, CA05.2018
Skills
- Abilities:
- Bilingual: English/ Spanish, POS terminals, sales, customer service, and experience in food service industry with general knowledge of restaurant operations Strong communication skills when interacting with supervisors, line cooks, and guests
Certification
Certified Health Navigator- 2019
CPR Certified 2018
Languages
Spanish
Native or Bilingual
Timeline
Social Worker- Intern
Adventist Health White Memorial, Behavioral Health
09.2021 - Current
Personal Service Coordinator
Mental Health America of Los Angeles
02.2021 - Current
Case Manager
Barbour and Floyd Medical Associates
11.2018 - 02.2021
Server
Olive Garden
06.2014 - 12.2020
Master of Social Work -
California State University - Los Angeles
Bachelor of Arts - Social Work
California State University - Los Angeles
Certified Health Navigator- 2019
CPR Certified 2018
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