Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tonya Hough

Idyllwild,CA

Summary

With several years of customer service experience in the hospitality industry, I would make an outstanding addition to your team. I enjoy talking to and entertaining people. My varied skills could benefit your business in several areas and my personality will make your guests and clients feel welcome and want to become regular clients. I am detail-oriented and efficient with my time. I got the job done right the first time. I am a bright, articulate, formally educated problem-solver seeking a position with a growing and forward-thinking organization in an industry that emphasizes customer service. I am ready to take on any new and challenging objective placed before me and prepared for all obstacles that may present themselves. During my tenure with the PSIFF, I was enthralled and motivated by the perceived pressure and public nature of what we were doing. It proved to me that I work well while under pressure and in the public eye. Everything I do is done to grow. Whenever I am at work I remember each guest and client's experience with me is new. Whether they are returning or not, it is my job to make sure their experience is courteous, authentic, and enjoyable. As an employee, I always set goals to ensure I am always improving and growing. I have started, successfully run, and sold two businesses. I am goal orientated and I always strive to do and be my best. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Experience Owner

TBH Services LLC, Truly Better Hospitality
01.2023 - Current


  • A business that umbrellas all needs in the hospitality industry
  • From housekeeping, event planning, catering, and vacation rental management
  • I am responsible for all aspects of this business from networking, hiring employees, creating schedules, payroll, bookkeeping, organizing, Supervising, and running jobs.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Cashier, Box Office Supervisor, Venue Manager

Palm Springs International Film Festival
01.2009 - Current
  • The Palm Springs Film Festival is one of America’s most recognizable film events and annually draws over 90,000 attendees over two weeks
  • I am responsible for Monitoring And Organizing volunteers
  • Coordinating filmmakers for Q&A and introductions, Working with the box office for standby lines and reallocation of tickets, and Communicating with projectionists to ensure start and end times and microphone precision
  • Strategizing with team members throughout the day to make sure it all goes smoothly
  • Worked flexible schedule and extra shifts to meet business needs.


General Manager

Vendue Hotel
04.2022 - 01.2023
  • The Vendue Hotel is large in Charleston South Carolina
  • It has three eating establishments: the rooftop bar, the revival fine dining, and the banquets at the art gallery for special parties
  • It is an upper-scale art hotel along the strip
  • I was responsible for running the rooftop bar the revival restaurant, and the banquets at the art gallery
  • I ran day-to-day meetings, and opening and closing procedures
  • I planned events, scheduled employees, and worked with all the other departments to make sure operations went accordingly.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

General Manager

Firehouse Subs
01.2022 - 10.2022
  • I was responsible for scheduling, hiring, and training
  • I did food orders twice weekly, took inventory twice daily, and dry stock inventory weekly
  • We did daily meetings to go over P&L reports and donations
  • I prepped the store for new products and new advertisements
  • I ran bank deposits and waist logs
  • Kept my team well informed of new products and expectations between each shift
  • And I sold, built, and delivered catering orders.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.


Owner

Pine Cone Café
11.2019 - 06.2022
  • A passion project that came to life
  • When the opportunity presented itself the state of the cafe was in shambles
  • I cleaned, renovated, and equipped the restaurant with everything needed
  • This opportunity has given me more experience in cooking, creating menus, advertising, networking, etc
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Lead Housekeeper

Thousand Trails
01.2019 - 11.2019
  • Thousand Trails
  • I showed initiative and talent in my trade to very quickly move up the ladder
  • It was within six months of working there that I was offered the opportunity to own and run a restaurant on their property
  • My duties as a housekeeper were to take and order inventory
  • Clean units and public restrooms
  • I was also in charge of inspecting housekeepers' cleans to provide positive feedback and constructive criticism.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
  • Enhanced guest experience by maintaining high standards of room hygiene and presentation.
  • Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.

Assistant Accountant

Palm Springs International Film Festival
01.2009 - 08.2018
  • I started as a box office cashier and have moved up the ladder throughout the years
  • As the assistant bookkeeper, I was in charge of keeping accurate and organized records, counting and recording large amounts of cash and checks to make bank deposits, and writing, sending, and logging donation appreciation letters
  • Organizing and gathering required information for annual audits
  • Going over budgets, and profit and loss reports looking for discrepancies, and then sending for approval
  • Processing and basic data entry for AP, AR, donations, etc
  • Processing payroll, Counting, recording, depositing cash and checks, reconciling accounts and profit and loss reports, and Preparation for annual audits
  • Reviewed general ledger entries and assessed accuracy.
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Analyzed and verified employee expense reports for accuracy.
  • Processed payroll by validating work hours and attendance of employees.

Education

Applied Psychology

College of The Desert
Palm Desert, CA

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Project estimating
  • Staff Management
  • Marketing
  • Team Oversight
  • Financial Management
  • Staff hiring
  • Business Development
  • Business Administration
  • Business marketing
  • Consulting
  • Administrative Oversight
  • Bidding processes
  • Contract Management
  • Financial Planning
  • Budget Development
  • Sales management

Certification

Servsafe managers certificate

Responsible alcohol service training certificate

LLC

Timeline

Experience Owner

TBH Services LLC, Truly Better Hospitality
01.2023 - Current

General Manager

Vendue Hotel
04.2022 - 01.2023

General Manager

Firehouse Subs
01.2022 - 10.2022

Owner

Pine Cone Café
11.2019 - 06.2022

Lead Housekeeper

Thousand Trails
01.2019 - 11.2019

Cashier, Box Office Supervisor, Venue Manager

Palm Springs International Film Festival
01.2009 - Current

Assistant Accountant

Palm Springs International Film Festival
01.2009 - 08.2018

Applied Psychology

College of The Desert

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Tonya Hough