Kristine McKeown
Helendale,California
Summary
Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Personal Assistant
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Arranged domestic and international travel plans and itineraries.
- Organized and attended meetings and compiled related documents and reports.
Floral Designer
Gurlfood
Helendale, United States
01.2019 - 01.2022
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts - Fashion Merchandising
Barstow Community College
Barstow, CA05.2023
Skills
- Reservation Processing
- Customer Accounts Management
- Inquiry Response
- Check in and Checkout Procedures
- Front Desk Operations
- Room Key Issuance
- Room Assignments
- Housekeeping Notification
- Critical Thinking
- Credit and Cash Transactions
Timeline
Floral Designer
Gurlfood
01.2019 - 01.2022
Hotel Front Desk Receptionist
Personal Assistant
Associate of Arts - Fashion Merchandising
Barstow Community College
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