JHANIEL RUSSELL
Sunrise,FL
Summary
Proactive, energetic and resourceful professional equipped with comprehensive knowledge in providing customer care, including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques to accommodate needs of the business. Deeply familiar with setting attainable customer acquisition metrics and performing tasks in order to meet and exceed a positive result. Demonstrated expertise in creating customer retention strategies, along with successfully implementing them. Effectively able to handle overall relationships with customers by growing adoption and maintaining satisfaction. Execute principles for providing excellent customer and personal services in determining customer needs while presenting a positive company image. Highly competent in utilizing company tools to diagnose opportunities and develop action plans to improve performance. Unmatched ability to provide account management functions for key customers. Adept at answering customer queries, forwarding their complaints, and keeping a record of feedback. Adept at leading customer success teams through excellent leadership activities. Acknowledged for unwavering commitment to providing exceptional customer service and professional excellence.
Overview
8
8
years of professional experience
Work History
Construction Worker
Morton Stones
01.2024 - Current
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Operated power equipment to move materials and promote job efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Travel Consultant
American Express, AMEX
01.2022 - 02.2023
- Provided advice on destinations, transportation, accommodation, and activities, based on client preferences and industry knowledge
- Booked travel arrangements, including flights, hotels, rental cars, and activities, using computer reservation systems and other tools
- Managed travel reservations, including changes, cancellations, and refunds
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and professional manner
- Developed and maintained relationships with clients, ensuring that their travel needs are met and that they are satisfied with the services provided
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Vendor Support Specialist
Nation Safe Drivers
12.2020 - 01.2022
- Provided support to vendors who work with the organization, ensuring that they understand and comply with the organization's policies and procedures
- Managed vendor accounts, ensuring that vendor information is accurate and up-to-date
- Assisted in onboarding new vendors, ensuring that they meet the organization's requirements and that their information is entered into relevant systems
- Monitored vendor performance, including delivery times, quality of goods and services, and compliance with contractual obligations
- Developed and maintained positive relationships with vendors, ensuring that they are satisfied with the services provided by the organization
- Reviewed, Prepared, and issued bills and invoices for over 1000+ clients
- Handled damage claims, identifying auto damage caused during the time of the tow, informing clients about the necessary repairs if liable.
Sprint Trainer
Sprint, Teleperformance
03.2019 - 10.2020
- Developed and delivered personalized training programs to help athletes improve their sprinting abilities
- Monitored progress and adjust training programs as needed, based on athlete feedback and performance
- Provided feedback and guidance to athletes, helped them to develop proper form, technique, and pacing
- Incorporated a variety of training methods, including sprint drills, plyometric, and strength training, into training programs
- Promoted the benefits of sprint training to potential clients and partners, such as schools, sports teams, and community organizations
- Contributed to and influence prioritization of key quality improving project entries and process improvement project opportunities driven by Training Team
- Identified progressive tools and technology enablers that will improve effectiveness of training classes.
Sales Representative
T-MOBILE USA
11.2016 - 01.2018
- Identified and generated new sales leads through research, networking, and referrals
- Built and maintained relationships with existing clients, understanding their needs and providing them with personalized solutions
- Delivered sales presentations and proposals to clients, demonstrating the value of the organization's products and services
- Negotiated and closed sales agreements with clients, ensuring that all terms and conditions are clearly defined and agreed upon
- Maintained accurate records of sales activity, including sales calls, presentations, proposals, and contracts
- Participated in training and professional development opportunities to stay up-to-date on industry developments and sales techniques
- Researched orders inquires and provided call back as needed.
Sales Representative
Qology Direct
03.2016 - 09.2016
- Received inbound sales calls from clients looking to purchase commercial and residential services while working in a high volume call center
- Consistently surpassed the necessary sales quota
- Overcame goal by identifying alternatives to close sales within necessary constraints
- Open-ended and closed-ended inquiries were used to elicit consumer wants in order to ascertain business and residential service requirements
- Maintained awareness of Time Warner's promotions, among those of competitors
- Informed the consumer of the fastest upload and download speeds available with FIOS quantum (Fiber optic)
- Verified customer credit with credit verification center as required.
Education
Automotive Mechanics -
Sheridan Technical College
High School Diploma -
Piper High School
Skills
- Customer Engagement
- Issue Resolution
- Client Problem Follow-up
- Customer Success Strategies
- Strategic Planning
- Customer Support
- Problem Solving
- Customer Service
- Communication Skills
- Conflict Resolution
- Operational Streamlining
- Organization
- Adaptability
- Client Relation
- Corporate Strategizing
- Team Building
- Stress Tolerance
- Persuasiveness
- Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services
- Ability to create and execute effective success plans in order to streamline organizational adoptions
- Proven ability to retain customers, while building new customer bases
- Profound ability to implement creative ways in order to improve customer relations
- Exemplary skills in organizing and directing customer success strategies, building strategic relationships, and increasing productivity
- Ability to unlock promotional opportunities through relationships with key customers
- Exceptional verbal/written communication and strong leadership skills to effectively resolve problems and provide superior customer service
Timeline
Construction Worker
Morton Stones
01.2024 - Current
Travel Consultant
American Express, AMEX
01.2022 - 02.2023
Vendor Support Specialist
Nation Safe Drivers
12.2020 - 01.2022
Sprint Trainer
Sprint, Teleperformance
03.2019 - 10.2020
Sales Representative
T-MOBILE USA
11.2016 - 01.2018
Sales Representative
Qology Direct
03.2016 - 09.2016
Automotive Mechanics -
Sheridan Technical College
High School Diploma -
Piper High School