Kiara Fletcher
Summary
Professional healthcare provider with strong clinical skills and dedication to patient care. Experienced in assisting with monitoring vital signs and providing compassionate support to patients. Known for excellent collaboration with healthcare teams and adapting seamlessly to changing needs. Strong communicator with focus on achieving positive outcomes and maintaining high standards in all tasks.
Overview
8
8
years of professional experience
Work History
Student Nurse Technician
Mercy Hospital St. Louis
03.2024 - Current
- Developed strong therapeutic relationships with patients by demonstrating empathy and active listening skills during interactions.
- Ensured timely responses to call lights, attending to patients'' needs quickly and efficiently.
- Exhibited excellent time management skills when prioritizing multiple tasks simultaneously under high-pressure situations.
- Participated in educational opportunities to continually improve nursing knowledge and enhance the quality of patient care provided.
- Enhanced patient care by providing compassionate support and assistance with daily living activities.
- Improved patient comfort by performing vital signs monitoring and reporting any abnormalities to the nursing staff promptly.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
Behavior Technician
Autism & Behavioral Spectrum
08.2023 - 01.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Caregiver
Continuum
02.2023 - 07.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
Receptionist
Mercy Hospital St. Louis
08.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Patient Transporter
Christian Hospital NE
07.2020 - 08.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Cashier Team Lead
Lee's Famous Recipe Chicken
07.2019 - 07.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cashier
St. Louis Zoo
02.2017 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Applied Science - Nursing
Saint Louis Community College
St. Louis, MO12.2025
Skills
- HIPAA Compliance
- IV Insertion
- Specimen Collection
- Vital Sign Monitoring
- Clinical Documentation
- ADL support
- Patient Communication
- Compassionate Care
- Patient Ambulation
- Empathy and Compassionate Care
- Patient-focused care
- Charting
Timeline
Student Nurse Technician
Mercy Hospital St. Louis
03.2024 - Current
Behavior Technician
Autism & Behavioral Spectrum
08.2023 - 01.2024
Caregiver
Continuum
02.2023 - 07.2023
Receptionist
Mercy Hospital St. Louis
08.2022 - 02.2023
Patient Transporter
Christian Hospital NE
07.2020 - 08.2022
Cashier Team Lead
Lee's Famous Recipe Chicken
07.2019 - 07.2020
Cashier
St. Louis Zoo
02.2017 - 07.2020
Associate of Applied Science - Nursing
Saint Louis Community College
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