Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Krystal Mead

Krystal Mead

Santa Ana,CA

Summary

Goal-oriented Customer Service Manager with over 6 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Absolute Merch
Costa Mesa
06.2020 - Current
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Monitored customer service operations to assess agent performance and provide feedback.

Esthetician

Nordstrom
Irvine, CA
10.2015 - 07.2020
  • Performed waxing and gentle exfoliation to improve overall skin condition.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Advised clients on proper home-care regimens.
  • Discussed procedures and treatment options with clients.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Fostered friendly, warm and exceptional customer experience.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Stocked treatment rooms with proper supplies.
  • Assisted manager with daily spa operations.
  • Informed guests of appropriate products available to increase retail sales.
  • Performed consultations for patients before scheduling treatments.
  • Carried out product inventory checks, charting and consultations.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended retail products for at-home use.

Assistant Store Manager

CosmoProf
Yorba Linda, CA
12.2009 - 10.2015
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Approved regular payroll submissions for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Education

Cosmetology

Coba Cosmetology Academy
Orange, CA
08.2010

Skills

  • Personnel training and development
  • Customer Relationship Management Software (CRM)
  • Logistics policies and procedures
  • Account updates
  • Staff Management
  • Effective workflow management
  • Team Building
  • Shipping, receiving and warehousing
  • Skilled trainer
  • Adherence to high customer service standards
  • Effective problem solver
  • Microsoft Outlook, Word and Excel
  • Training and mentoring
  • Schedule Management
  • Staff education and training
  • Cash Handling

Languages

Spanish

Timeline

Customer Service Manager

Absolute Merch
06.2020 - Current

Esthetician

Nordstrom
10.2015 - 07.2020

Assistant Store Manager

CosmoProf
12.2009 - 10.2015

Cosmetology

Coba Cosmetology Academy

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Krystal Mead