Kimberly Sinclair
Peabody,MA
Summary
Dynamic professional with extensive experience at my various jobs, excelling in customer service and staff management. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and multitasking, consistently achieving operational excellence while fostering a positive team environment. Committed to delivering exceptional service and mentoring junior staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manual Cleark
US Postal Service PD & C
06.2016 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Store Associate
A & L Package Store
06.2015 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Assistant Manager
Cowabunga's
02.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MA06-2007
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Point of sale operation
- Customer service
- Staff management
- Certified in CPR/AED
- Coaching and mentoring
- Multitasking Abilities
Certification
- First Aid/CPR Certified
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Assistant Manager
Cowabunga's
02.2022 - 08.2024
Manual Cleark
US Postal Service PD & C
06.2016 - Current
Store Associate
A & L Package Store
06.2015 - Current
High School Diploma -
Peabody Veterans Memorial High School
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