Samuel Flick

Enured that

• Resolved problems, improved operations and provided exceptional service.
• Passionate about learning and committed to continual improvement.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Reconciled cash and credit card transactions to maintain accurate records.
• Trained staff on proper serving procedures as well as safety regulations and productivity strategies.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Motivated staff to perform at peak efficiency and quality.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Oversaw food preparation and monitored safety protocols.

• Collaborated with other dining room and bar staff to facilitate efficient service.
• Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
• Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
• Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Kept detailed knowledge of and followed all food safety guidelines
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Assisted customers with carry-out service.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.

• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Set up and broke down food service lines quickly to maintain service flow.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Reduced wait times for guests by expediting food delivery from kitchen to tables.
• Learned other teammates' work tasks to train as backup.