Annette Morris
Medford,MA
Summary
Proven leader with a track record of enhancing student and caregiver satisfaction and expanding program participation at St Joseph's Catholic Primary School. Expert in strategic planning and relationship building, I excel in staff management and client service, driving operational excellence and team success. Skilled in utilizing the Sabre System and adept in project management, I consistently deliver exceptional results. Talented Owner of a business I started, with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
33
33
years of professional experience
Work History
Owner Of ZeeDog Daycare and Training
Self-employeed
08.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Director of After-School Programs
St Joseph's Catholic Primary School
09.2012 - 06.2019
- Expanded program offerings based on student feedback surveys, consistently adapting to meet evolving participant interests.
- Streamlined program administration by implementing efficient scheduling and communication systems.
- Developed comprehensive curricula for various programs, ensuring educational quality and alignment with school standards.
- Increased program participation rates by actively engaging with parents, teachers, and community leaders to raise awareness of available offerings.
- Reduced behavioral incidents by developing clear expectations and consequences within a supportive framework for all participants.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Mentored staff through ongoing training sessions, fostering professional development and enhancing overall program success.
- Secured increased funding for after-school programs through effective grant writing and community partnerships.
Senior Corporate Travel Consultant
Bingham McCutchen LLP
04.1991 - 06.2010
- Maintained an extensive knowledge of global destinations, visa requirements, and local customs, offering valuable insights to travelers.
- Coordinated and managed corporate events, meetings, and conferences for clients, delivering exceptional experiences that exceeded expectations.
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail.
- Conducted regular reviews of client accounts to identify areas for potential growth or improvement in service delivery standards.
- Trained junior consultants on our Firms best practices, contributing to the overall success of the team.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Full knowledge of the Sabre System, Excel Spreadsheets, Power Point and excellent communication and customer service skill as well as problem solving
Education
Associate of Science - Pediatric Nutrition
Institute of Integrative Nutrition
Boston, MA06.2012
Licensed Travel Agent - World Travel, Sabre Travel Reservations System
American Express Travel
Cambridge, MA01.1992
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Strategic Planning
- Staff Management
- Marketing
- Team Oversight
- Staff hiring
- Customer Service
Timeline
Owner Of ZeeDog Daycare and Training
Self-employeed
08.2019 - Current
Director of After-School Programs
St Joseph's Catholic Primary School
09.2012 - 06.2019
Senior Corporate Travel Consultant
Bingham McCutchen LLP
04.1991 - 06.2010
Associate of Science - Pediatric Nutrition
Institute of Integrative Nutrition
Licensed Travel Agent - World Travel, Sabre Travel Reservations System
American Express Travel
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