Cynthia Ricci
Westminster,CO
Summary
To obtain a position in a company where I can I enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities.
Overview
10
10
years of professional experience
Work History
Leasing Professional
Equity Residential
11.2021 - Current
- Top 5 leasing agent across all Equity Properties, #1 at current property
- Communicates quickly and professionally with all residents, prospects, and client/owners
- Performs all sales and leasing activities including prospect follow up, tours and renewals
- Qualifying applicants and guiding them through the move in process to ensure an excellent move in experience, including walking the apartment beforehand
- Uses MRI to track tours and traffic as well as all leasing and daily activity
- Ensures the model unit and tour path are show ready for the best first impression
Customer Service Rep. Outbound/Inbound
HomeAdvisor
04.2018 - 11.2021
- Outbound calls on previous consumer service request
- Cross and upsell other services through quality conversation with customers
- Verify the accuracy and validity of consumer service request
- Inbound customer service representative for professional providers
- Submit for leads for credit and post payments for professional providers
Office Administrator / Sales Associate
Hand and Stone
06.2016 - 04.2018
- Welcomed customers in person or on the telephone; answering or referring inquiries
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointment in person or by telephone
- Maintained clients' accounts by obtaining, recording, and updating personal and financial information
Administrative Assistant
Vanguard Rheumatology
11.2015 - 05.2016
- Evaluated patient records for suitability, completeness, and correctness of health data
- Recorded data electronically for collection, storage, analysis, recovery, and reporting
- Arranged and maintained data for medical databases and registries
Administrative Assistant
Chapman Partnership
08.2014 - 11.2015
- Communicating with residents and signing them into see their case manager
- Inputting data into excel spreadsheet as well as manually recording data
- Assisted the employment specialist with residents
Education
Medical Office Specialist -
New Professions Technical Institute
05.2015
Business Office Specialist -
Sullivan & Cogliano Training Center
08.2014
Skills
- Brivo
- SmartRent
- CRM
- MRI
- Petscreen
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office Access
- Excellent communication skills
- Care Cloud
- Millenium software
- Team player
- Multi-tasking
- Detail oriented
- Customer service
Timeline
Leasing Professional
Equity Residential
11.2021 - Current
Customer Service Rep. Outbound/Inbound
HomeAdvisor
04.2018 - 11.2021
Office Administrator / Sales Associate
Hand and Stone
06.2016 - 04.2018
Administrative Assistant
Vanguard Rheumatology
11.2015 - 05.2016
Administrative Assistant
Chapman Partnership
08.2014 - 11.2015
Medical Office Specialist -
New Professions Technical Institute
Business Office Specialist -
Sullivan & Cogliano Training Center
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