Cynthia Ricci
Westminster,CO
Summary
To obtain a position in a company where I can I enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities.
Overview
10
10
years of professional experience
Work History
Leasing Professional
Equity Residential
Westminster, CO
11.2021 - Current
- Top 5 leasing agent across all Equity Properties, #1 at current property
- Communicates quickly and professionally with all residents, prospects, and client/owners
- Performs all sales and leasing activities including prospect follow up, tours and renewals
- Qualifying applicants and guiding them through the move in process to ensure an excellent move in experience, including walking the apartment beforehand
- Uses MRI to track tours and traffic as well as all leasing and daily activity
- Ensures the model unit and tour path are show ready for the best first impression
Customer Service Rep. Outbound/Inbound
HomeAdvisor
Arvada, CO
04.2018 - 11.2021
- Outbound calls on previous consumer service request
- Cross and upsell other services through quality conversation with customers
- Verify the accuracy and validity of consumer service request
- Inbound customer service representative for professional providers
- Submit for leads for credit and post payments for professional providers
Office Administrator / Sales Associate
Hand and Stone
Arvada, CO
06.2016 - 04.2018
- Welcomed customers in person or on the telephone; answering or referring inquiries
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointment in person or by telephone
- Maintained clients' accounts by obtaining, recording, and updating personal and financial information
Administrative Assistant
Vanguard Rheumatology
Miami, FL
11.2015 - 05.2016
- Evaluated patient records for suitability, completeness, and correctness of health data
- Recorded data electronically for collection, storage, analysis, recovery, and reporting
- Arranged and maintained data for medical databases and registries
Administrative Assistant
Chapman Partnership
Miami, FL
08.2014 - 11.2015
- Communicating with residents and signing them into see their case manager
- Inputting data into excel spreadsheet as well as manually recording data
- Assisted the employment specialist with residents
Education
Medical Office Specialist -
New Professions Technical Institute
05.2015
Business Office Specialist -
Sullivan & Cogliano Training Center
08.2014
Skills
- Brivo
- SmartRent
- CRM
- MRI
- Petscreen
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office Access
- Excellent communication skills
- Care Cloud
- Millenium software
- Team player
- Multi-tasking
- Detail oriented
- Customer service
Timeline
Leasing Professional
Equity Residential
11.2021 - Current
Customer Service Rep. Outbound/Inbound
HomeAdvisor
04.2018 - 11.2021
Office Administrator / Sales Associate
Hand and Stone
06.2016 - 04.2018
Administrative Assistant
Vanguard Rheumatology
11.2015 - 05.2016
Administrative Assistant
Chapman Partnership
08.2014 - 11.2015
Medical Office Specialist -
New Professions Technical Institute
Business Office Specialist -
Sullivan & Cogliano Training Center