Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Yuiille

Gabriela Yuiille

San Antonio,TX

Summary

Property management professional with extensive experience in managing diverse residential and commercial properties. Proven ability to coordinate maintenance, leasing, and financial operations, resulting in efficient management and high tenant satisfaction. Recognized for effective team collaboration and adaptability to evolving property needs.

Overview

11
11
years of professional experience

Work History

Property Manager

Resi Realty
01.2024 - Current
  • Resolved tenant complaints swiftly and professionally, engaging repair personnel and various support services.
  • Fostered positive landlord-tenant relationships, facilitating clear communication and swift resolution of disputes.
  • Facilitated final move-out inspections with tenants to assess required repairs.
  • Administered frequent property inspections, detecting areas needing improvement and proactively addressing possible safety concerns.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.

Community Manager

Horizon Realty Management
04.2022 - Current
  • Prepared and delivered all delinquency, eviction, and three-day notices to vacate.
  • Interfaced with residents to schedule renewals or move-outs.
  • Participated in the leasing activity.
  • Filed all resident correspondence, backed up the phones, and assisted in general office management.
  • Posted all vending commissions, NSF funds, and other miscellaneous incomes / expenses.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.

Assistant Property Manager / Leasing Manager

Horizon Realty Management
03.2020 - Current
  • Organized all filing systems to include residential, financial and maintenance current and complete.
  • Assumed all responsibilities of the Property Manager position when required.
  • Property tours with planned appointments and unscheduled visits to help reduce vacancies.
  • Connected regularly with tenants to check on needs and proactively resolve concerns.
  • Inspected units during move-in and move-out times to evaluate conditions, determine maintenance needs, and assess fees for damages.
  • Prepared reports for supervisors covering property activities and rent collections.
  • Planned and directed social activities to engage residents and increase overall satisfaction.
  • Verified lease agreement information to prevent errors and future complications with tenants.
  • Managed routine rental payments and followed up on delinquencies to keep accounts current.
  • Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families.
  • Researched and verified prospective tenant eligibility in alignment with government regulations.

Area Marketing Manager

The Preiss Company
02.2019 - 03.2020
  • Maintained the physical and financial integrity of the property and maximizing the returns from the property in accordance with the owner's objectives including leasing, collections, resident service, maintenance, reporting, and safety and legal compliance.
  • Understood sales and marketing concepts and the ability to develop, implement and evaluate marketing plans to meet operational goals.
  • Responsible for knowing the status of vacant units and inspection of all pre-leased apartments.
  • Responsible for training and developing of all assigned personnel.
  • Oversaw and directed all administrative duties in accordance with company policy.
  • Preiss Supervise daily operations of marketing team to achieve revenue target within the assigned area.
  • Develop positive working relationship with existing customers for repeat business.
  • Identify and contact potential customers to explore new opportunities.
  • Analyze market trends and competitor activity to recommend improvements to achieve sales goals.
  • Develop marketing strategies to improve brand awareness and profitability.
  • Coordinate with marketing team to resolve customer services and business issues.
  • Monitor and control operational expenses within allotted budget.
  • Update marketing plan and strategies according to the changing business demands.
  • Assist in promoting new products to existing and new customers.
  • Cooperate with Area Sales Manager to plan and organize sales promotional activities.
  • Managed 15 marketing team individuals in execution of marketing plans for corporate markets.
  • Surveyed potential customers in target markets and demographics to identify and capitalize on promotional opportunities.
  • Helped to integrate promotional and branding information into the company's print and digital footprints.

Leasing Manager

Aspen Heights
03.2016 - 02.2019
  • Achievement of occupancy goals throughout our renewal season of the property through supporting various initiatives, campaigns, programs and events.
  • Developed a professional, service-based relationships with our residents and new lease signers.
  • First point of contact to find solutions for resident requests, issues or concerns prior to upper management.
  • Over looked all Market updates for our management to stay informed of any major market increases and or specials.
  • Gained a thorough understanding of the Aspen Heights product, property and direct competition.
  • Created an above & beyond resident experience to all residents.
  • Head up social media representation, presence, and marketing outreach for property.
  • Delivered outstanding service to consistently maintain positive resident relations.
  • Lead tours to highlight property features and closed new leases consistently.
  • Devised successful marketing plan to consistently meet monthly sales goals.
  • Coordinated regular calls with sales and marketing teams to maintain cohesive approach and achievement-oriented culture.
  • Coordinated store pop-ups and special events to build industry visibility.

Community Assistant

American Campus Community
03.2014 - 12.2015
  • Developed leadership, problem solving, and conflict resolution skills.
  • Impacted community with marketing strategy and vision through resident events.
  • Acted as customer relations liaison for residents, prospective residents, and parents.
  • Conducted property tours to prospects and parents.
  • Assisted in the lease signing process and paperwork preparation.
  • Generated traffic of prospective customers by assisting in producing advertisements for periodicals, direct mailers, follow up letters.
  • Assisted in developing ideas to retain resident, coordinating in room assignments and roommate matching.
  • Organized community events and incentives to keep engagement high.
  • Addressed residents' needs head-on with clear, decisive communications and problem-solving skills.

Education

Associate of Science -

Premier High School

Associate of Science - Criminal Justice

UTSA
San Antonio, TX
07-2017

Skills

  • Sales and account management
  • Marketing strategies
  • Customer service excellence
  • Data entry and analysis
  • Microsoft Office proficiency
  • Written communication skills
  • Property tours and inspections
  • Eviction procedures
  • Preparing property agreements
  • Building operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Property Manager

Resi Realty
01.2024 - Current

Community Manager

Horizon Realty Management
04.2022 - Current

Assistant Property Manager / Leasing Manager

Horizon Realty Management
03.2020 - Current

Area Marketing Manager

The Preiss Company
02.2019 - 03.2020

Leasing Manager

Aspen Heights
03.2016 - 02.2019

Community Assistant

American Campus Community
03.2014 - 12.2015

Associate of Science -

Premier High School

Associate of Science - Criminal Justice

UTSA

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Gabriela Yuiille