Summary
Overview
Work History
Education
Skills
Timeline
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LAKENA JACKSON

Lancaster,TX

Summary

Payroll professional with robust background in payroll administration and regulatory compliance, driving accuracy and efficiency in payroll processes. Known for collaborative efforts and reliability in adapting to changing organizational needs. Skilled in payroll software and maintaining confidentiality, valued for high standards and results-oriented approach.

Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.

Overview

24
24
years of professional experience

Work History

Payroll Specialist I

Keurig Dr. Pepper
09.2018 - Current
  • Manage In-house payroll processing of time and pay for multi-state payroll which includes 1000+ employees in fast-paced environment with accuracy and in accordance with SOX and internal controls
  • Responsible for data completeness in the Kronos timekeeping system and for data being properly interfaced into the ADP payroll system
  • Compile, balance, and ensure compliance requirements are met for additional earnings submissions, time corrections, and rate overrides submitted from multiple locations and validate results in the SAP payroll system
  • Review SAP payroll reports to confirm data is balanced with timekeeping and branch submission reports to ensure accuracy and identify any out-of-balance conditions needing correction
  • Understand and apply company policy, collective bargaining agreements, and state/government regulations affecting payroll procedures
  • Facilitate strong customer service relationships with external/internal personnel and peers
  • Research, analyze, and interpret multiple sources of payroll data to provide resolution for payroll inquiries from HR, Finance, and Business Managers which includes tier 1 Kronos support, error troubleshooting, and Kronos testing
  • Maintain accurate Kronos assignments and PTO accruals for new hire, transfer, and LOA employees
  • Provide support for external and internal audits related to pay items
  • Support payroll projects, process improvement initiatives, and other duties as assigned
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Resolved payroll discrepancies quickly and successfully.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Processed manual checks for employees in accordance with company policies.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
  • Completed payroll accurately and timely to meet employee expectations.
  • Maintained confidentiality of employee records and payroll information.
  • Generated reports to track employee time and attendance.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Tracked employee vacation, sick and personal time.
  • Assisted with recruitment and onboarding of new employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Processed timecards and payroll data for team of employees.
  • Audited timesheets and payroll records for accuracy.
  • Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Payroll Specialist

Southwest Airlines
07.2017 - 03.2018
  • Processed daily time and attendance including PTO, Leave, FMLA, attendance issues, etc
  • For 23,000+ contract and non-contract personnel utilizing KRONOS automated time and attendance system
  • Interacted with employees and leadership to assist in research relating to employee’s payroll and attendance on KRONOS
  • Audited and recorded all exception hours for several Employee groups, as well as audit and verify all overtime hours for several Employee groups
  • Audited and maintained attendance records for several Employee groups
  • Communicated information to Station Supervisors via email and telephone
  • Prepared and provided various time and attendance payroll reports to management
  • Operated standard office equipment such as copy machine, fax machine, ten-key calculator, etc
  • Filing, and distribution of miscellaneous documentation and answering phones

Payroll Specialist

AT&T Inc.
05.2015 - 12.2016
  • Prepared and input payroll data into SAP software
  • Used automated system to produce accurate and timely payroll
  • Ensured compliance with all applicable federal and state wage and hour laws
  • Prepared weekly, monthly, quarterly, and year-end reports (gross payroll, hours worked, vacation accrual, etc.) for management and non-management
  • Troubleshot any timekeeping issues with department supervisors
  • Reviewed and approved payroll changes entered
  • Handled all garnishments
  • Assisted employees with Leave of Absence / FMLA requests and managed the process
  • Participated in administrative employee meetings and attends other meetings and seminars as needed
  • Conducted time and attendance audits for accuracy
  • Managed payroll for an organization of 800 agents (1099 employees)
  • Oversaw the day-to-day processing of payroll for 500 employees (exempt/non-exempt), including review of timesheets and computing pay in accordance with FLSA
  • Resolved employment-related disputes through proactive communication
  • Administered compensation, benefits and performance management systems and safety and recreation programs
  • Led comprehensive safety training for 600 staff members
  • Researched all payroll, COBRA, disability and FMLA issues

Administrative Assistant/Payroll Clerk

AT&T Inc.
03.2011 - 05.2015
  • Promoted from Tier II Technical Support Representative to Administrative Assistant and to Payroll Clerk
  • Organized all new hire, security and temporary paperwork
  • Prepared and input payroll data
  • Used automated system to produce accurate and timely payroll
  • Ensured compliance with all applicable federal and state wage and hour laws
  • Prepared weekly, monthly, quarterly and year-end reports (gross payroll, hours worked, vacation accrual, etc.) for management
  • Performed administrative duties such as conducting research, updating and maintaining databases, preparing company forms and maintaining confidential files
  • Served as an administrative liaison to others within/outside the department regarding administration issues in areas such as accounting (expense reports)
  • Scheduled and maintained calendar of appointments, meetings and travel itineraries, including booking airfare and transportation
  • Coordination/planning and execution of special events and conferences for department and/or office events
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Answered phone calls with regards to inquiries, researched and resolved problems requiring knowledge of department policies and procedures

Administrative/Accounting Associate

Southwestern Bell Video Services (AT&T)
07.2000 - 02.2011
  • Assisted with special projects as needed
  • Performed administrative and office support activities for multiple supervisors
  • Performed a variety of Internet research functions and use word processing, spreadsheet and presentation software
  • Composed effective accounting reports summarizing accounts payable data
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Researched and resolved accounts payable discrepancies
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
  • Responded to internal and external requests for information
  • Prepared and input payroll data
  • Used automated system to produce accurate and timely payroll
  • Ensured compliance with all applicable federal and state wage and hour laws
  • Prepared weekly, monthly, quarterly and year-end reports (gross payroll, hours worked, vacation accrual, etc.)

Education

Associates - Business Management

Everest
12.2000

Skills

  • Payroll Processing
  • New hire processing
  • Meeting deadlines
  • Payroll administration experience
  • Collaborative team member
  • ADP
  • Payroll documentation
  • Multi-state payroll
  • New employee processing
  • Payroll policies and procedures

Timeline

Payroll Specialist I

Keurig Dr. Pepper
09.2018 - Current

Payroll Specialist

Southwest Airlines
07.2017 - 03.2018

Payroll Specialist

AT&T Inc.
05.2015 - 12.2016

Administrative Assistant/Payroll Clerk

AT&T Inc.
03.2011 - 05.2015

Administrative/Accounting Associate

Southwestern Bell Video Services (AT&T)
07.2000 - 02.2011

Associates - Business Management

Everest

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LAKENA JACKSON