Angela Hughes
Jesup,GA
Summary
Driven and compassionate healthcare professional with 21 years of Healthcare with CNA, Medical Receptionist, BLS/CPI Training. Hands-on experience in fast-paced residential and hospital environment as a CNA I, CNA II, Unit Coordinator, Unit Secretary, and Medical Receptionist. Accountable, proficient in clerical and responsible with strong focus on patient wellness, strong decision maker who understands the importance of active listening, patience, computer skills, and teamwork.
Experienced with coordinating patient records, scheduling, and communication within healthcare units. Utilizes strong organizational and multitasking skills to support medical staff and streamline operations. Track record of maintaining accurate patient information and ensuring efficient unit operations.
Experienced healthcare professional ready to contribute to efficient patient care and administrative excellence. Skilled in medical terminology, patient coordination, and electronic health records management. Strong focus on team collaboration and adaptability, ensuring reliable support in dynamic environments. Known for effective communication, organizational skills, and results-driven approach.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State].
Developed skills in fast-paced healthcare environment, ensuring seamless communication and coordination among medical staff. Demonstrates proficiency in managing patient records and administrative duties. Seeking to transition to new field and apply these transferable skills to contribute effectively in different setting.
Knowledgeable Customer Service Representative with background in health unit coordination and history of effectively managing patient records and departmental communications. Proven ability to enhance operational efficiency through proactive problem-solving and effective communication with medical staff. Demonstrated proficiency in patient scheduling and electronic health record management.
Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Offering strong organizational skills and detail-oriented approach, ready to learn and develop within healthcare setting. Brings understanding of medical procedures and patient care coordination, along with ability to handle administrative tasks efficiently. Ready to use and develop communication and organizational skills in Customer Service and Receptionist role.
Organized Health Unit Coordinator with 25 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Energetic and organized individual with knack for efficient communication and coordination. Understanding of medical terminology and healthcare operations, combined with proficiency in managing patient documentation and scheduling. Committed to enhancing patient care and administrative efficiency through effective support and organization.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Offering caring and supportive nature, ready to thrive in healthcare setting and eager to learn and grow. Delivers foundational understanding of patient care principles and basic medical procedures. Ready to use and develop strong communication and patient care skills in [Desired Position] role.
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Developed strong patient care skills in fast-paced healthcare environment, demonstrating excellent communication and teamwork abilities. Focused on delivering compassionate care and maintaining patient dignity. Looking to transition into new field, leveraging transferrable skills to contribute meaningfully to new team.
Personable and compassionate with natural ability to connect with patients and provide high-quality care. Knowledge of basic medical terminology and patient care techniques, combined with proficiency in vital signs monitoring and personal hygiene assistance. Dedicated to enhancing patient comfort and well-being through attentive and empathetic support.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Health Unit Coordinator/Certified Nursing Assistant of ICU
Southeast Georgia Health System
06.2010 - 12.2024
- Acts as receptionist.Greets, smiles, and communicates effectively with all guest/ visitors coming to the unit, answers inquiries, directs and assists all visitors, staff and physicians, assists with the delivery of flowers, gifts, and mail for patients
- Promptly answers telephone, intercom, and/or paging systems using proper telephone etiquette
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicates messages and forwards calls in a timely manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintains proficiency in all available computer system applications
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Understands and applies 'downtime' procedures in a timely manner
- Responded to customer requests for products, services, and company information.
- Keeps medical records in proper order and thins records as needed following established procedures
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintains patient's pending transfer or discharge status in computer
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clocks patients out of computer when discharged in a timely manner
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Requisitions supplies and equipment and assists in care and maintenance
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintains a clean, orderly, and safe work area for the health care providers
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinates work to achieve maximum productivity and efficiency
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Orients and mentors new team members
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Successfully completes any other duties as may be assigned
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assist with ADL's, vital signs, baths, feeding patients, repositioning, ambulating, weights, intake and output, documentation of patient's LANGUAGE information.Transporting patients, answering call lights and telephones.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- English
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.l
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Medical Receptionist
AppleCare Urgent Care
09.2007 - 04.2010
- Performs day to day administrative functions and general office duties such as copying, filing, faxing, answering phones and data entry
- Providing excellent patient services via phone and assisting patients with forms
- Register new patients and update existing patients demographics by collecting patient's information including personal and financial information
- Experience with Centricity
- Filing of patient's insurance, workers compensation, DOT physicals, and company accounts, and superbills.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.j
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Aided with prescription refill requests.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
- Filed and retrieved patient records for provider.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
CNA - Certified Nursing Assistant
Gaston Memorial Hospital
09.2004 - 11.2006
- Assist with vital signs, recording intake and output
- Maintain a safe and secure patient environment by changing linens, dusting, vacuuming, maintain kitchen and bathroom and handling patients laundry.Provide Nutritious meals and cooking
- Assisting with personal care including hair care, oral hygiene, bathing, grooming and dressing patients
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Reduced patient stress levels through effective communication and active listening skills.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standardsL
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of [Number]+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.h
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Emergency Room Technician
Carolinas Medical Trauma Center
03.2001 - 11.2005
- With patient treatment
- Perform vital signs, EKG, lab draws, insertion of foley catheters, and splints as directed by the attending physician and transport patients to rooms assigned
- Perform secretarial duties as needed such as answering phones, chart upkeep, telemetry monitoring, paging doctors for appropriate traumas.
- Assist EMS/ER staff with traumas and patient care in a level I Trauma Facility
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
- Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
- Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
- Expedited patient assessments through accurate collection of laboratory specimens and timely delivery to appropriate departments.
- Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
- Streamlined inventory management processes within the emergency department, ensuring adequate stock levels for essential supplies and equipment needed for immediate patient care interventions.
- Maintained a safe and clean environment through diligent adherence to infection control protocols and standards.
- Supported continuous quality improvement initiatives with thorough documentation of incidents or near misses related to patient safety concerns.
- Increased emergency room efficiency with proficient use of electronic health record systems for documentation.
- Complied with legal requirements regarding confidentiality, maintaining the privacy of sensitive patient information at all times when handling medical records or performing procedures.
- Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
- Provided support during critical incidents or disasters as an integral part of the emergency response team, demonstrating adaptability in high-pressure situations.
- Elevated staff competencies by participating in cross-training opportunities, sharing knowledge gained from experience as an Emergency Room Patient Care Technician.
- Continuously sought opportunities for professional growth and development, participating in relevant training programs to enhance skills as an Emergency Room Patient Care Technician.
- Aided in the reduction of readmission rates through effective communication with case managers regarding potential barriers to discharge planning success.Y
- Promoted a culture of teamwork and collaboration by proactively communicating with colleagues to ensure seamless coordination of care efforts.
- Aided in the reduction of readmission rates through effective communication with case managers regarding potential barriers to discharge planning success.
- Facilitated timely treatment for patients by accurately recording medical histories and vital signs.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Facilitated transfer of patients throughout medical facility and between departments.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Quickly responded to codes and cardiac monitor alarms.
- Liaised between nurses, physicians, patients and visitors.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.,
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Certified Nursing Assistant/Intensive Care Units
Gaston Memorial Hospital
09.1999 - 03.2001
- Provide patients personal hygiene by assisting with bedpans, and urinal
- Prep patients for surgeries such as Open Heart surgery, Heart Catheterizations
- Activities of daily living, feeding and ambulation
- Perform CPR
- Perform secretarial duties as needed
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of [Number]+ residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Delivered high-quality care to [Type] patients in hospital facility.
Education
Trade school in Certified Nursing Assistant II -
Central Piedmont Community College
Charlotte, NC01.2025
Trade school in Certified Nursing Assistant I -
Gaston College
Dallas, NC09.1999
Diploma in General Education -
West Lincoln High School
Vale, NC05.1995
Skills
- Medical Receptionist
- BLS
- CPI Training
- CNA
- Clerical Skills
- Patient Wellness
- Active Listening
- Computer Skills
- Teamwork
- Communication Management
- Medical Records
- ICU Experience
- Phone Etiquette
- Medical Office Experience
- Nursing
- Workers' Compensation
- Catheter Care
- Documentation Review
- Triage
- HIPAA
- Vital Signs
- Medical Terminology
- Medical Coding
- Insurance Verification
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Process improvement strategies
- Patient education
- Paperwork processing
- Supply restocking
- Multidisciplinary team collaboration
- Medical records management
- Training and mentoring
- Resource optimization
- Progress monitoring
- Department collaboration
- Interdepartmental coordination
- Process improvements
- Quality assurance practices
- Patient scheduling expertise
- HIPAA compliance
- Healthcare software
- Emergency response support
- Stress management techniques
- Order transcription
- Chart assembly
- Unit reception
- Medical terminology proficiency
- Staff scheduling
- Inventory and restocking
- Patient relations
- Basic life support for health care providers (BLS)
- Health information systems
- Basic life support for health care providers
- Employee work scheduling
- Project oversight
- Decision-making
- Heartsaver CPR AED
- HIPAA guidelines
- Performance monitoring
- Compliance advisory
- Instructional material development
- Process improvement
- Regulatory requirements
- Problem identification
- Utilization management
- Epic systems
- Budget planning
- Employee supervision
- Patient safety
- Patient education and counseling
- Profit improvements
- Certified in CPR/AED
- Heartsaver first aid
- Data analysis
- Patient care assessment
- Pediatric emergency assessment, recognition and stabilization (PEARS)
- Employee performance evaluations
- Service utilization improvements
- Patient advocacy
- Loss prevention management
- Records maintenanceo
- MEDITECH EHR software
- Disease research
- Medical clinical procedures
- Clinical quality program standards
- Emergency readiness
- Pediatric basic trauma life support
- Electronic medical record software
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Angela
Certification
- CNA
- CPI Certification
- BLS Certification
- National Certified ECG Technician
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Unit Coordinator/Certified Nursing Assistant of ICU
Southeast Georgia Health System
06.2010 - 12.2024
Medical Receptionist
AppleCare Urgent Care
09.2007 - 04.2010
CNA - Certified Nursing Assistant
Gaston Memorial Hospital
09.2004 - 11.2006
Emergency Room Technician
Carolinas Medical Trauma Center
03.2001 - 11.2005
Certified Nursing Assistant/Intensive Care Units
Gaston Memorial Hospital
09.1999 - 03.2001
Trade school in Certified Nursing Assistant II -
Central Piedmont Community College
Trade school in Certified Nursing Assistant I -
Gaston College
Diploma in General Education -
West Lincoln High School
Personal Information
Work Permit: Authorized to work in the US for any employer