Cara Shaw
Kissimmee,FL
Summary
Accomplished professional with 30+ years of experience in inventory management, procurement, and customer service, driving a 20% reduction in operational costs. Proficient in SAP, AS400, Microsoft 365, and Excel, with a proven ability to improve inventory accuracy by 15%. Strong leadership skills, leading cross-functional teams to achieve a 25% increase in efficiency. Expertise in streamlining processes and delivering exceptional customer satisfaction.
Overview
9
9
years of professional experience
Work History
Inventory Control Analyst
Corning Incorporated
11.2023 - 09.2024
- Managed inventory levels, ensuring 98% accuracy in stock records, reducing stock discrepancies by 20% through regular audits and system updates
- Analyzed inventory trends and implemented strategies that reduced excess inventory by 15%, improving cash flow and storage efficiency
- Led cycle counting and stock reconciliation processes, achieving a 99.5% accuracy rate in physical inventory counts
- Collaborated with supply chain teams to forecast demand, improving inventory turnover by 10% and reducing stockouts by 12%
- Utilized ERP systems to track inventory movements, improving inventory visibility and reporting efficiency, resulting in a 25% reduction in manual errors
- Developed and implemented process improvements that reduced lead times by 18%, contributing to faster order fulfillment and higher customer satisfaction
Senior QA Admin
FedEx Corporation
11.2019 - 02.2023
- Coordinated and dispatched vans for local deliveries, optimizing routes and reducing delivery times by 15%
- Planned and integrated new developments into delivery routes, improving delivery efficiency and customer satisfaction by 10%
- Provided exceptional customer service, resolving 95% of inquiries and issues within 24 hours, ensuring high customer retention
- Inspected and corrected packages for accuracy, reducing shipping errors by 20% and improving overall shipment quality
- Supervised 5 Junior Administrative Assistants, fostering team productivity and ensuring timely completion of administrative tasks, contributing to a 30% increase in overall departmental efficiency
Sr. Buyer Customer Service Supervisor
J A Properties
06.2015 - 02.2019
- Managed customer relations and sales, consistently exceeding sales targets by 20% through upselling and cross-selling, resulting in increased revenue and customer satisfaction
- Addressed and resolved customer concerns and inquiries promptly, maintaining a customer satisfaction rate of 95% or higher
- Assisted Office Manager with daily correspondence, streamlining communication processes and improving operational efficiency by 15%
- Led cost negotiations and inventory management, ensuring inventory turnover remained between 8-10 while reducing excess inventory by 12% through effective procurement strategies
- Developed policies and procedures for purchasing and procurement, implemented new product development strategies, and optimized inventory by eliminating obsolete and slow-moving stock, reducing inventory costs by 18%
Education
Business Administration -
Cittone Institute
Skills
- Inventory Management Systems (eg, SAP, Oracle)
- Stock Replenishment and Forecasting
- Data Analysis and Reporting
- Supply Chain Optimization
- Order Fulfillment and Logistics
- Vendor Relationship Management
- Cost Reduction Strategies
- Purchasing and Procurement
- Quality Assurance Processes and Auditing
- Lean Inventory Techniques
- Custom Order Management
- Customer Service and Support
- Coaching and Mentoring
- Leadership and Team Management
- Communication and Interpersonal Skills
- Multi-tasking and Efficiency
- Budgeting and Cost Control
- Product Lifecycle Management
- ERP Systems (eg, SAP, Microsoft Dynamics)
- Administrative Process Improvement
Timeline
Inventory Control Analyst
Corning Incorporated
11.2023 - 09.2024
Senior QA Admin
FedEx Corporation
11.2019 - 02.2023
Sr. Buyer Customer Service Supervisor
J A Properties
06.2015 - 02.2019
Business Administration -
Cittone Institute
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