Dynamic and results-driven professional with extensive experience at Cooling and Winters, excelling in staff management and operations. Proven track record in optimizing debt recovery processes and enhancing team performance through effective training and mentoring. Skilled in compliance and conflict de-escalation, consistently achieving strategic goals in fast-paced environments.
Hi, I’m
Shonya Mcclure
Smyrna,GA
Summary
Overview
25
years of professional experience
Work History
Cooling and Winters
Garnishment / Bankruptcy Department Manager
03.2017 - 01.2025
Job overview
- Managed a department of 14 Legal Clerks, responsible for processing court ordered wage and bank garnishments from defaulted Credit Card Agreements, Personal , Auto Deficiency and Student Loans.
- Managed and arranged bankruptcy orders.
- Ensured that all collection activities were adherent to relevant laws and regulations, including specific laws pertaining to debt collection practices.
- Created managing, training, and mentoring strategies to assist in setting goals, and monitoring their performance.
- Created and implemented effective collection strategies and processes to optimize debt recovery and reduce delinquency rates.
- Communicating with delinquent consumers to negotiate payment plans and resolve disputes, while maintaining professionalism and seeking mutually beneficial solutions.
- Maintained accurate and detailed records of all payment activities and transactions.
- Worked diligently with various internal departments (e.g., collections, legal, customer service) and external entities (e.g., court clerks, attorneys debt consolidation companies) to resolve complex cases.
- Prepared and presented reports on account receivables,collection performance and strategic initiatives to Legal Partners.
- Proficient in collection software and systems, as well as general office software.
The Law Firm of Frederick J. Hanna
Legal Operations Manager
06.2005 - 11.2016
Job overview
- Implemented efficient processes to reduce costs and improve workflow.
- Managed relationships with outside co-counsel negotiating legal status and overseeing their performance.
- Managed legal department technologies and document management systems, while monitoring legal research tools, and collection software .
- Ensured compliance with internal policies, legal requirements, and Collection Practice Standards..
- Analyzed daily collection activity to identify areas for improvement, track Associate productivity, and provide insights to Managing Partner.
Howard Stomel Law Firm
Accounts Receivables Supervisor
05.2000 - 07.2004
Job overview
- Supervised the work of 10 AR clerks, which included training, performance evaluations, and assigning tasks.
- Implemented AR procedures, processes, and controls to ensure efficiency and accuracy.
- Mentored and developed Clerks; to improve their skills and performance.
- Generated and managed the process of sending invoices to customers.
- Ensured accurate and timely processing of incoming payments.
- Reconciled customer accounts and resolved discrepancies.
Skills
- Customer service
- Problem-solving
- Training and mentoring
- Decision-making
- Customer engagement
- Goals and performance
- Training and development
- Operations management
- Recruiting and hiring
Timeline
Garnishment / Bankruptcy Department Manager
Cooling and Winters
03.2017 - 01.2025
Legal Operations Manager
The Law Firm of Frederick J. Hanna
06.2005 - 11.2016
Accounts Receivables Supervisor
Howard Stomel Law Firm
05.2000 - 07.2004
Similar Profiles
Eric SaylorEric Saylor
Broach Operator/Shop Assistant at Winters PerformanceBroach Operator/Shop Assistant at Winters Performance
CHASE J. DALTONCHASE J. DALTON
Service Plumber at Winters Home ServicesService Plumber at Winters Home Services
Micah PiggottMicah Piggott
Machine Operator/Laborer Technician at Winters ExcelesiorMachine Operator/Laborer Technician at Winters Excelesior
Andrew TillerAndrew Tiller
Instrumentation and Control Engineer at Pond and CompanyInstrumentation and Control Engineer at Pond and Company
Kris ValeroKris Valero
Cook at Dennis Dean Catering CompanyCook at Dennis Dean Catering Company