Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claudio Vieira

Boston,MA

Summary

Cheerful and proactive professional with a proven record of exceeding customer service expectations. Skilled in effectively resolving issues through clear communication and strategic problem-solving. Experienced in cash handling, client engagement, and event management, contributing to seamless retail operations.

Overview

15
15
years of professional experience

Work History

Seaport Ambassador

Block By Block
05.2021 - Current
  • - Organized and supported events as per client (WS Development) requests, ensuring seamless operations. - Cultivated positive customer relationships by providing engaging information about Seaport amenities. - Delivered timely updates on Seaport events and promotions, enhancing visitor experience. - Conducted thorough neighborhood patrols, documenting property damage via smart system applications.
  • Assisted team with operational policies and procedures to drive services.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Transit Ambassador

Block By Block
01.2018 - 04.2021
  • - Represented MBTA as an in-station customer service representative, resolving inquiries and addressing concerns. - Effectively de-escalated tense situations, ensuring a safe and comfortable environment for commuters. - Documented customer interactions to track issues and improve service delivery in collaboration with management.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Created and maintained detailed database to develop promotional sales.
  • Increased efficiency and team productivity by promoting operational best practices.

Corporate Cashier / Trainer

B.Good LLC
01.2010 - 01.2018
  • - Maintained high standards of operational efficiency by overseeing opening and closing procedures. - Provided exceptional customer service, handling cash transactions accurately and professionally. - Expanded customer engagement through promoting the store app for rewards and online ordering. - Successfully coordinated catering events for prestigious clients, including Reebok, the Jimmy Fund, and B.Good Family Foundation, fostering strong corporate relationships.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.

Education

Certificate in PC Service and Support -

Clark University Computer Career Institute
Cambridge, MA
01.1999

High School Diploma in Vocational/Electronics -

Madison Park T.V. High School
Roxbury, MA
01.1996

Skills

  • Punctual and reliable
  • Strong team player
  • Exceptional multitasker
  • Fluent in English and Portuguese
  • Proficient in cash handling
  • Experienced in event coordination

References

References available upon request

Timeline

Seaport Ambassador

Block By Block
05.2021 - Current

Transit Ambassador

Block By Block
01.2018 - 04.2021

Corporate Cashier / Trainer

B.Good LLC
01.2010 - 01.2018

Certificate in PC Service and Support -

Clark University Computer Career Institute

High School Diploma in Vocational/Electronics -

Madison Park T.V. High School

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Claudio Vieira