Nilakantha Kar

Portfolio delivery lead for one of largest Telecom providers in world. Overall responsible for client satisfaction, successful service delivery, ownership and delivering on organizational P/L goals

• Managed $80M+ book of business, managing 600 plus resources working across North America, Mexico, Philippines, and India.
• Established trust-based relationship with VPs and AVPs
• Led end-to end technology delivery for multi-billion revenue generating mission critical applications
• Led several Mid-range technology modernization assessment and delivery
• Established Cloud assessment framework and practice at enterprise level
• Led cloud transformation programs at enterprise level
• Managed service quality, change orders, contract performance and, recovery plans within outsourcing contract scope
• Drove best-in-class deals for enterprise-level engagements
• Delivery led sales to support new client opportunities

Key Accomplishments:

• Achieved more than $8 million in delivery driven Sales
• Migrated five of portfolio applications to Azure public cloud in FY 2021
• Modernized legacy apps to microservices platform resulting in $2M annual savings.
• Improved cost to serve by 20% through various productivity initiatives
• Order/transaction Automation through continuous feedback from production fallouts
• Expanded production capacity to support 300% online user growth

Responsible for digital B2B sales and care platforms

• Managed $40M+ book of business managing 300 plus resources working across North America, Philippines, and India.
• Established trust-based relationship with AVPs and Directors.
• Drove DevSecOps implementation across multiple portfolios and established DevSecOps maturity model.
• Managed service quality, change orders, contract performance and, recovery plans within outsourcing contract scope
• Managed high-performance teams and innovative solutions that helps clients improve product quality through cost optimization and productive solutions
• Managed multiple teams and global projects across multiple domains with expertise in complex, high visibility projects and enabling teams to succeed and meet client expectations in multi-vendor programs
• Achieved defined SLA commitments and other financial/operational metrics
• Led monolithic to microservices transformation projects
• Delivery led sales to support new client opportunities

Key Accomplishments

• Achieved more than $20 million in delivery driven Sales
• Transformed one of B2C application from monolithic to microservice architecture. This resulted in resulted in faster speed to market and production resiliency. Production deployment time improved from 6 hrs to 15 minutes.
• Achieved Six-Sigma score of 5.85 ~ 6.0 for application quality for critical applications.
• Improved cost to serve by 30% through various productivity initiatives
• Implemented Quality Engineering framework.
• Extreme programming through Pair Programming, TDD, and BDD
• Test Automation through Selenium and Katalon Studio

Responsible for digital B2B eCommerce platforms

• Managed $15M+ book of business managing 160 plus resources working across North America, Philippines, and India.
• Established trust-based relationship with Directors and Associate Directors.
• Managed workforce capacity planning, costing and financial processes around budgeting and ROI analysis
• Managed end to end project execution to ensure adherence to budget, schedule, and scope.
• Provided innovative solutions and originated new opportunities relevant to solve client needs
• Developed, fostered, and maintained effective customer and partner relationships
• Conducted process reviews and audits to ensure compliance across multiple portfolios

Key Accomplishments

• Saved close to $4 M through order automation
• Achieved Six-Sigma score of 5.85 for application quality.
• Improved order automation by 30% for Care transactions.
• Improved cost to serve by 20% through various productivity initiatives

Lead for Advance Sales Automation Platform architecture.

• Provided architecture solutions with factory, singleton, and other design patterns
• Review new architectural solutions
• Java, J2ee and webservices'
• Build and Deployment Automation using Groovy.

Lead delivery for online ordering application

• Lead Development and Test teams
• Team size more than 70 resources.
• Managed delivery revenue of 5M/year
• Lead Technical Architect for Ordering
• Provided technical and architectural support.
• Manage Client expectations
• Resource Capacity Management and Planning

Lead for two modules - Recurring CC payment and eCheck Payment profile.

• Analysis, Design and Development
• Product Testing and UAT Support
• Technical requirements writing and produced Detailed Designs using UML.
• Developed Session and Entity Beans, Action classes and JSP's.
• Written code to interact using web services and Corba.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities

Technical Team Lead

• Lead Developer
• Detailed design using Rational Rose
• Design and Coding session beans.
• Transaction handling
• Servlet, JSPs and DAOs
• Stored procedure and Shell scripts

Developer

• Analysis
• Design
• Server side module development
• Database development