Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Dickson

Tappahannock,VA

Summary

Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.



Overview

16
16
years of professional experience

Work History

Counter Sales

C & O Auto Parts NAPA
Warsaw, VA
12.2013 - Current
  • Welcomed customers and offered immediate assistance.
  • Finalized sales by completing payments.
  • Answered telephone calls to offer information
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Prioritized helping customers over completing other routine tasks in store.

Counter Sales Associate/Outside Sales Representative

NAPA
Tappahannock, VA
04.2011 - 11.2013
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Answered telephone calls to offer information.
  • Answered customer questions about products and services and helped locate merchandise.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Greeted customers and helped locate merchandise.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.

Commercial Parts Professional

Advance Auto Parts
Mechanicsville, VA
07.2009 - 04.2011
  • Created, built and maintained professional customer relationships.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.

Parts Delivery Driver/Commercial Parts Professional

Advanced Auto Parts
Richmond, VA
10.2005 - 07.2009
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.
  • Checked parts computer for stock items and initiated special orders.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Fostered positive working relationships with regular customers.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Education

High School Diploma -

Essex High School
Tappahannock, VA
06.2000

Skills

  • Payment Processing
  • Product Knowledge
  • Inventory Management
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • POS Software
  • Attention to Detail
  • Locating Merchandise
  • Customer Service
  • Returns and Exchanges
  • Building Customer Relationships and Loyalty

Timeline

Counter Sales

C & O Auto Parts NAPA
12.2013 - Current

Counter Sales Associate/Outside Sales Representative

NAPA
04.2011 - 11.2013

Commercial Parts Professional

Advance Auto Parts
07.2009 - 04.2011

Parts Delivery Driver/Commercial Parts Professional

Advanced Auto Parts
10.2005 - 07.2009

High School Diploma -

Essex High School

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Jennifer Dickson