Summary
Overview
Work History
Education
Skills
Timeline
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Austin Kabo Ramoroka

St Louis,MO

Summary

Enthusiastic Cyber Security student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of completing new installations, updates, and configuration of network components to meet user needs.

Overview

1
1
year of professional experience

Work History

IT Technical Support Intern

09.2019 - 04.2020
  • Patched software and installed new versions to eliminate security problems and protect data 4 times a month on 20 computers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Removed malware, ransomware, and other threats from laptops and desktop systems
  • Configured hardware, devices, and software to set up workstations for employees also helped with any technical issues
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Home Tutor

Gaborone
01.2019 - 03.2019
  • Educated students on study tips and exam strategies around my neighbourhood
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge
  • Helped students prepare for quizzes and examinations
  • Met with students and discussed educational goals and expectations to initiate success strategies.

Education

Bachelor of Science - Cyber Operations And Warfare & Minor in App Dev

Maryville University
St Louis, MO
12.2024

Skills

  • Intermediate in Hardware Specification
  • Interpersonal Skills
  • IT support
  • Hardware and Software Repair
  • Microsoft Windows and Office
  • Computer System Diagnostics Software
  • Upbeat and Positive Personality

Timeline

IT Technical Support Intern

09.2019 - 04.2020

Home Tutor

01.2019 - 03.2019

Bachelor of Science - Cyber Operations And Warfare & Minor in App Dev

Maryville University
Austin Kabo Ramoroka