Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

S. Ann Tucker

Atlanta,GA

Summary

Licensed Adjuster that is Highly-motivated with desire to take on new challenges. Seeking a remote Adjuster role. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Great Analytical professional known for high productivity and efficient task completion. Excel in communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex cases effectively and deliver optimal outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dynasty Consulting Services (Seasonal)
Atlanta, GA
01.2019 - Current
  • Managed customer accounts using CRM software tools to track customer interactions and ensure timely follow-up
  • Successfully managed and resolved software defects and issues
  • Maintained customer satisfaction
  • Demonstrated strong problem-solving skills to address technical and non-technical customer concerns

Staff Accountant

AMEC Foster Wheeler- Environment & Infrastructure
02.2014 - 05.2021
  • Entering/reviewing vendors/employees EFT /ACH information for payments
  • Ensures adherence to SOX Control
  • Review & processing of new vendor setups and maintenance forms along with the related required backup, i.e
  • W9, GST tax form, W8Ben, etc
  • Making sure all documents are logged correctly for auditing purposes using SharePoint, ImageNow, and BST
  • Review/processing of vendor records through AMEC workflow, accounting system, and document imaging systems for both US & Canadian vendors and employees using (ImageNow, BST, Deltek & SharePoint)
  • Liaison to internal and external customers
  • Recording of master data updates such as contact information etc
  • Statement reconciliation and misc
  • Projects as assigned by Management
  • Gathering of all tax forms needed for new US and Canadian vendors
  • Lead Master Data person for new setups & banking information etc
  • Maintained the Vendor Setups mailbox for all incoming request for master data changes, new setups, banking changes, and all inquiries regarding vendor maintenance.

Staff Accountant

Morris|Hardwick|Schneider
Atlanta, GA
05.2013 - 10.2013
  • Compiled and prepared journal entries to ensure accurate general ledger records.
  • Analyzed existing accounting processes to recommend improvements in efficiency or effectiveness.
  • Prepared audit schedules as requested by external auditors.
  • Developed policies and procedures related to accounting functions.
  • Maintained accurate and comprehensive financial records, supporting audit activities.
  • Prepared and analyzed financial statements, ensuring accuracy and compliance with GAAP.
  • Managed accounts payable and receivable, improving cash flow management.
  • Assisted in the development and implementation of new accounting systems and software.
  • Assisted with budget preparation and monitoring, identifying cost-saving opportunities.
  • Managed large amounts of financial data using balance sheets, profit and loss reports and online databases.
  • Analyzed financial data to support management in decision making.
  • Monitored and analyzed departmental budgets, reporting variances promptly.
  • Developed and maintained internal financial reports for senior management.
  • Assessed accuracy, completeness, and integrity of corporate financial records.
  • Conducted monthly and year-end close processes, enhancing financial reporting timeliness.
  • Coordinated with external auditors, facilitating the audit process.
  • Reviewed and reconciled discrepancies in accounts and financial documentation.
  • Ensured compliance with local, state, and federal government reporting requirements.
  • Managed financial operations, month-end reporting, financial schedules and reconciliations.

Administrative Assistant/Corporate Accounts Payable Specialist

Prommis Solutions, LLC
08.2009 - 05.2013
  • Provides administrative support to controller
  • Managed and processed expense reports for the executives/co-council
  • Handled data entry and general ledger work as well as bookkeeping and general clerical tasks
  • Maintained adherence to corporate accounting; addressed escalated issues from employees and vendors regarding accounts payable; and ensured accurate and compliant A/P files and records in accordance with company policies and government regulations
  • Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed
  • Process daily and weekly check batches for invoices and payroll
  • Receive, review, and post payroll/invoices along with getting approvals from upper management
  • Daily entry and research of Remittance details/reconciliations
  • Managed the accurate and timely processing of 30,000 invoices per day
  • Managed the payments made by the company to vendors-compared and verified the records and bills of vendors and issued payments
  • Received all vendor calls; sorted and responded to queries regarding payments
  • Sorted issues with figures and incorrect amounts entered on the bills/invoices
  • Handled daily A/P processes; supervised A/P clerks; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions
  • Trained users and served as the primary 'go-to'.

Education

BSACC -

University of Phoenix
Atlanta, Ga.

Office Technology Diploma/Certified Medical Assistant Diploma -

Everest Institute
Norcross, GA

High School Diploma -

Buford High School
Buford, Ga.

Skills

  • Best Practices Implementation
  • Customer service expertise
  • Excellent team player with the ability to work independently
  • Organizational Skills
  • Strong written and verbal communication skills
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Leadership

Certification

  • Licensed Adjuster (TX, GA, FL) State Farm Certified (Auto, Fire, Estimatic)

References

References available upon request.

Timeline

Customer Service Representative

Dynasty Consulting Services (Seasonal)
01.2019 - Current

Staff Accountant

AMEC Foster Wheeler- Environment & Infrastructure
02.2014 - 05.2021

Staff Accountant

Morris|Hardwick|Schneider
05.2013 - 10.2013

Administrative Assistant/Corporate Accounts Payable Specialist

Prommis Solutions, LLC
08.2009 - 05.2013

BSACC -

University of Phoenix

Office Technology Diploma/Certified Medical Assistant Diploma -

Everest Institute

High School Diploma -

Buford High School

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S. Ann Tucker