Jake Martensen
Buckeye,AZ
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Server /Bartender
Bella Luna Restaurant
Litchfield Park , AZ
2021.12 - 2022.04
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Host /Head Food Runner
Seasons 52
San Diego , CA
2021.06 - 2022.12
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Planned and executed large private-guest parties by organizing menus, spaces and special requests.
Certified Trainer
Raising Canes
San Diego , CA
2020.06 - 2021.06
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Education
High School Diploma -
San Pasqual High School
Escondido, CA2018
Skills
- Able to Lift 30 Pounds
- Check Payment Processing
- Dining Room Cleaning and Upkeep
- Timely Food Delivery
- Transactions and Cash Handling
- Daily Specials Memorization
- Food and Beverage Service
- High-Volume Dining
- Wine Pairings
- Restaurant Operation
Timeline
Server /Bartender
Bella Luna Restaurant
2021.12 - 2022.04
Host /Head Food Runner
Seasons 52
2021.06 - 2022.12
Certified Trainer
Raising Canes
2020.06 - 2021.06
High School Diploma -
San Pasqual High School
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