Jessica Wiggins
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Call Center Specialist
Baptist Health Hospital
04.2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
TRANSPLANT PROGRAM ADMINISTRATOR
MEDICAL UNIVERSITY OF SOUTH CAROLINA
10.2023 - Current
- Accomplished and thoroughly professional, leveraging extensive experience in the management of medical administrative operations for transplant program
- Coordinating and optimizing appointment schedules to enhance patient accessibility and clinic efficiency
- Overseeing referral processes, maintaining robust networks, and ensuring seamless patient transitions between care stages
- Facilitating interdisciplinary communication by acting as the liaison between laboratory teams and physicians, fostering collaborative patient care
- Developing and maintaining medical chart systems, improving information retrieval and supporting comprehensive care documentation.
PATIENT ACCESS LEAD SPECIALIST
MEDICAL UNIVISITY OF SOUTH CAROLINA
05.2022 - 10.2023
- Seasoned Patient Access Specialist with over a year of leadership experience in streamlining operations within high-volume medical clinics
- Efficiently organized patient appointments scheduling to optimize clinic workflows and patient satisfaction
- Rigorously verified patient insurance details to provide accuracy and facilitate smooth billing processes
- Lead the onboarding process for new team members, including training and integration into the clinic's culture and protocols
- Managed patient referrals, ensured timely and accurate communication between departments and external providers
- Generating detailed reports to support administrative decision-making and maintain operational excellence.
RADIOLOGY COORDINATOR
06.2021 - 05.2022
- Excelled in managing the seamless workflow of radiology services, with a focus on delivering high-quality patient care though operational excellence
- Orchestrated the scheduling of patients appointments to implement optimal utilization of radiology services
- Streamlined scheduling systems for heightened efficiency and user engagement
- Maintained careful management of patient records, upholding data integrity and accessibility
- Adherence to regulatory standards across radiology practices
- Facilitated effective communication with medical offices and other departments to support integrated patient services.
PATIENT ACCESS SPECIALIST
MEDICAL UNIVERSITY OF SOUTH CAROLINA
10.2018 - 05.2021
- Demonstrated proficiency in delivering superior patient service and effectively managed appointment scheduling
- Delivered high-quality patient service, consistently receiving positive feedback for exceptional assistance
- Efficiently processing patient payments, ensuring accurate and prompt financial handling
- Diligently verified patient information to support accurate medical records and billing
- Facilitated appointment scheduling to optimize clinical operations and enhance patient experience
- Collaborating with medical staff to create a cohesive approach to patient care and administrative tasks.
STORE MANAGER
DUNKIN DONUTS
07.2017 - 10.2018
- A dedicated Store Manager, was instrumental in oversaw all aspects of store operations with a focus on driving business success
- Executing comprehensive oversight of store operations to guarantee a high-performing service environment
- Innovating workflow processes to bolster operational efficiency and employee productivity
- Spearheaded inventory management, optimizing stock levels to meet demand without overstocking
- Consistently achieved sales targets through strategic planning and team leadership.
Education
HIGH SCHOOL DEPLOMA -
03.2022
Skills
- 5 years of thorough experience within Epic
- Microsoft word, Excel, Outlook
- Adobe pro
- Operational Leadership
- Cross-functional Coordination
- Compliance and quality assurance
Timeline
Call Center Specialist
Baptist Health Hospital
04.2024 - Current
TRANSPLANT PROGRAM ADMINISTRATOR
MEDICAL UNIVERSITY OF SOUTH CAROLINA
10.2023 - Current
PATIENT ACCESS LEAD SPECIALIST
MEDICAL UNIVISITY OF SOUTH CAROLINA
05.2022 - 10.2023
RADIOLOGY COORDINATOR
06.2021 - 05.2022
PATIENT ACCESS SPECIALIST
MEDICAL UNIVERSITY OF SOUTH CAROLINA
10.2018 - 05.2021
STORE MANAGER
DUNKIN DONUTS
07.2017 - 10.2018
HIGH SCHOOL DEPLOMA -
Similar Profiles
Taylor Callaway-DavisTaylor Callaway-Davis
Volunteer at Baptist Health Hospital And Baptist Health HRVolunteer at Baptist Health Hospital And Baptist Health HR
Camila CalderinCamila Calderin
Nurse Intern at Baptist Health HospitalNurse Intern at Baptist Health Hospital
Sabrina RileySabrina Riley
Nursing Assistant at Baptist Health HospitalNursing Assistant at Baptist Health Hospital
Yoselin NegronYoselin Negron
Pharmacy Technician at Baptist Health HospitalPharmacy Technician at Baptist Health Hospital
Kelsey BrowningKelsey Browning
Call Center Specialist at Baptist Healthcare System Inc.Call Center Specialist at Baptist Healthcare System Inc.