Twanna Simmons
Jackson,MS
Summary
Goal-oriented Customer Service Manager with 20+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
14
14
years of professional experience
Work History
Drug/GM Clerk
Kroger
05.2021 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved pricing disputes courteously, using excellent problem-solving skills to provide satisfactory solutions for all parties involved.
- Managed merchandise returns, processing transactions accurately and following store policies.
- Assisted customers in locating desired items, resulting in increased sales and repeat business.
- Collaborated with team members to complete tasks quickly and efficiently, improving overall store performance.
- Conducted regular price checks, ensuring accuracy for customer convenience and satisfaction.
- Assisted in unloading shipments upon arrival, organizing products according to store layout guidelines for easy access during restocking efforts.
Licensed Health Insurance Agent
AmerisourceBergen
10.2023 - 12.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Analyzed customer needs to provide customized insurance solutions.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
Benefit Verification Specialist
Spectraforce Technologies Inc.
10.2022 - 02.2023
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into the system.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics related to benefit verification accuracy and turnaround time.
File Clerk/Administrative Assistant
OnSite Fleet/Nissan Of North America
01.2018 - 01.2022
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Monitored and updated filing systems to meet organization standards.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Store Manager
Family Dollar
11.2010 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reported issues to higher management with great detail.
Education
No Degree - Business Administration
Hinds Community College
Jackson, MSNo Degree - Accounting And Business Management
Virginia College
Jackson, MSHigh School Diploma -
Lanier High School
Jackson, MS05.1995
Skills
- Shelf Organization
- Stock replenishment
- Merchandising Strategies
- Pricing Accuracy
- Positive Attitude
- Willing to Learn
- Customer Service
- Customer Assistance
- Customer Relationships
- Proficient in Word and excel equipment
- Clear Communication
Timeline
Licensed Health Insurance Agent
AmerisourceBergen
10.2023 - 12.2024
Benefit Verification Specialist
Spectraforce Technologies Inc.
10.2022 - 02.2023
Drug/GM Clerk
Kroger
05.2021 - Current
File Clerk/Administrative Assistant
OnSite Fleet/Nissan Of North America
01.2018 - 01.2022
Store Manager
Family Dollar
11.2010 - 01.2018
No Degree - Business Administration
Hinds Community College
No Degree - Accounting And Business Management
Virginia College
High School Diploma -
Lanier High School
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Desiree' A CherryDesiree' A Cherry
Accounting Associate at KrogerAccounting Associate at Kroger
Arturo Maldonado JrArturo Maldonado Jr
Logistics/Order Selection Case at KrogerLogistics/Order Selection Case at Kroger
Hannah McQueenHannah McQueen
Lead Barista at KrogerLead Barista at Kroger
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos