Paul Lee
Torrance,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused Hospital Volunteer adept at providing first-rate to support to hospital administrative and healthcare staff. Offering strengths in problem-solving, administrative support and multi-tasking. Considered valuable team player and compassionate individual.
Overview
10
10
years of professional experience
Work History
Hospital Volunteer
St. Mary's General Hospital
02.2024 - Current
- Supported hospital staff by changing bedding and assisting with meals.
- Reported patient requests, concerns, and other observations to staff.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients and helped with discharge procedures.
- Facilitated smooth communication between patients, families, and healthcare providers through accurate message relay and translation services when needed.
- Served as a liaison between the volunteer department and various hospital units for streamlined coordination of volunteer assignments.
- Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
- Conducted rounds on assigned units to assess patient needs, addressing concerns promptly or escalating issues when necessary.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Hospital Volunteer
Providence Little Company Of Mary Medical Center
12.2023 - Current
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Transported patients and helped with discharge procedures.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Conducted hospital tours, providing information and answering questions about patient care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Managed inventory of supplies for assigned unit, maintaining adequate stock levels for optimal patient care delivery.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Transported patients between rooms and appointments or testing locations.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Supervisor of Operations
J & U Services
08.2014 - Current
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Associate of Science - Biology
Los Angeles Harbor College
Wilmington, CA06.2018
Skills
- Unit Supply Maintenance
- Helpful and Service-Oriented
- Compassionate Attitude
- Family Communication
- Patient Relations
- Patient Transport
- Emotional Intelligence
- Transporting patients
- Professional Communication
Languages
Korean
Professional Working
Timeline
Hospital Volunteer
St. Mary's General Hospital
02.2024 - Current
Hospital Volunteer
Providence Little Company Of Mary Medical Center
12.2023 - Current
Supervisor of Operations
J & U Services
08.2014 - Current
Associate of Science - Biology
Los Angeles Harbor College
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