HAZEL JADE E. GALVAN
San Diego,CA
Summary
Hardworking and ambitious peer specialist with a strong focus on teamwork and providing excellent customer service. Exceptionally skilled in handling detailed work, demonstrating exceptional organization and documentation abilities. Thriving in collaborative environments, committed to achieving employer goals. Dedicated and passionate about supporting the Deaf community through exceptional teamwork and customer service. Expertise in detailed documentation and organization. Driven to empower individuals by fostering inclusive and accessible environments. Friendly and results-oriented approach. Strong ability to collaborate effectively, ensuring that the unique needs and goals of the Deaf community are not only met but exceeded.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Backroom Associate
Marshalls
09.2021 - 07.2023
- Handled the unloading and processing of new merchandise from trucks.
- Maintained smooth flow of merchandise by transferring it from backroom to sales floor.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Food Prep Cook
Sea World, Inc.
San Diego, CA
03.2018 - 06.2023
- Cleaned and sanitized various work areas, equipment, utensils, dishes, and silverware.
- Maintained food freshness by storing items in appropriate containers and assigned storage areas.
- Portioned and wrapped the food, or place it directly on plates for service to patrons.
- Took and documented food and storage area temperatures, including refrigerators and freezers.
- Prepared customer food orders and supervisor instructions while adhering to strict food safety protocols.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Planned menus for different events, seasons and customer requests.
Sales Associate
Swapmeet
Spring Valley, CA
05.2019 - 04.2022
- Assisted customers in locating a variety of collectible items, including Funko Pops, plushies, and Dorbz Pops.
- Managed and recorded all cash transactions
- Catalogued items that were out of stock and added them to an ordering list in order to fulfill customer requirements.
- Built relationships with customers to encourage repeat business.
Stocker (Seasonal)
Lucky Brand
11.2017 - 01.2018
- Answered and consulted customers' questions about merchandise and selection.
- Executed pricing tasks such as stamping, attaching, and changing price tags on merchandise in accordance with the provided price list.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured customer needs were met through communication at the front desk.
Stocker (Seasonal)
Toys R Us
11.2017 - 12.2017
- Answered and consulted customers' questions about merchandise and selection.
- Executed pricing tasks such as stamping, attaching, and changing price tags on merchandise in accordance with the provided price list.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Compared merchandise invoices to items actually received to ensure that shipments are correct.
- Transported and hauled the boxes from FedEx truck to the Toys R Us warehouse in backroom.
Housekeeper/Room Attendant
Naval Base San Diego Navy Lodge
04.2017 - 10.2017
- Transported linens, towels, toiletries, and cleaning supplies with the use of wheeled carts.
- Disinfected equipment and supplies through the use of germicides or steam-operated sterilizers.
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas.
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Stocker
Do It With Icing
04.2013 - 06.2013
- Merchandised products, organized files, priced and changed prices, and vacuumed store.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Stocker
Foot Locker
06.2012 - 07.2012
- Folded clothing to be merchandised, kept displayed shoes organized, organized clothing by size on the sales floor, restocked products by hanging on garment racks.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Stocked designated items on shelves, end caps and displays.
Food Prep Worker
Extreme Pizza
06.2011 - 08.2011
- Prepared pizza dough and added toppings, ensuring food freshness through FIFO system. Maintained cleanliness by replenishing empty containers, cleaning tables and floors, and washing dishes.
- Maintained cleanliness, organization, sanitization, and ample stock of workstation and equipment.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Food Preparer
Joe's Pizza
06.2010 - 08.2010
- Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
San Diego City College/Educational Cultural Complex
San Diego, CAHigh School Diploma -
Madison High School
San Diego, CA06.2013
Skills
- Written Communication
- Mission-oriented
- Dependable
- Computer skills
- Team Player
- Independent
- Results-oriented
- Self-starter
- Organization
- Stock organization
- Quick Learner
- Problem-Solving
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Relationship Building
- Analytical Thinking
- Goal Setting and Prioritization
- Merchandise Stocking
- Attention to Detail
- Decision-Making
- Self Motivation
- Goal Setting
- Customer Service
Certification
- Food Handler Certificate, 06/01/24, present
- CPR Certificate, 06/01/24, present
- Innovation, Excellence, and Leadership Online Program Certification, 2020
- Rise Up Retail Training, 2018
- Certificate of Excellence, Naval Base San Diego Navy Lodge, 2017
Volunteer Experience
Deaf Youth Leadership Camp, Indiana Hills Camp Jamal, CA, 08/01/23, Deaf interpreter, Took responsible with a blind student and other students, Taught students how to communicate to grow their identifies and disciplined them, and advice tips, Developing the ability to their own strengths and weakness, set personal and professional goals, have the self-esteem, confidence, motivation, and abilities to carry them out.
Languages
ASL
Full Professional
English
Professional Working
Timeline
Backroom Associate
Marshalls
09.2021 - 07.2023
Sales Associate
Swapmeet
05.2019 - 04.2022
Food Prep Cook
Sea World, Inc.
03.2018 - 06.2023
Stocker (Seasonal)
Lucky Brand
11.2017 - 01.2018
Stocker (Seasonal)
Toys R Us
11.2017 - 12.2017
Housekeeper/Room Attendant
Naval Base San Diego Navy Lodge
04.2017 - 10.2017
Stocker
Do It With Icing
04.2013 - 06.2013
Stocker
Foot Locker
06.2012 - 07.2012
Food Prep Worker
Extreme Pizza
06.2011 - 08.2011
Food Preparer
Joe's Pizza
06.2010 - 08.2010
San Diego City College/Educational Cultural Complex
High School Diploma -
Madison High School
- Food Handler Certificate, 06/01/24, present
- CPR Certificate, 06/01/24, present
- Innovation, Excellence, and Leadership Online Program Certification, 2020
- Rise Up Retail Training, 2018
- Certificate of Excellence, Naval Base San Diego Navy Lodge, 2017
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