Denise Perez
Queen Creek,AZ
Summary
Professional with strong background in providing support and assistance in dynamic environments. Adept at fostering teamwork and delivering results. Skilled in multitasking, problem-solving, and adapting to changing needs. Reliable and dependable, always focused on ensuring optimal outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Valley Discount Electiric Company
06.2022 - 11.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Itt/counsler
Rise of Passage
03.2018 - 05.2022
- Communicate and schedule presentations with the Legal Service Provider, Florence Project Organization, that provides free legal services to unaccompanied children.
- Connect unaccompanied minors through Zoom and Teams for Case Management meetings. Maintained accurate records and documented client data in company data basis on spread sheet tracker.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Coordinate international calls for Mexican consulate and Guatemalan Consulate.
- Schedule and provide weekly calls for unaccompanied Minors to communicate with Family, and Sponsors.
- Build and maintained strong relationships with third party and case management by successfully connecting and responding promptly to phone inquiries.
- Provided supervision and in-house activities to support program needs.
- Point of Contact liaison for internal and external stakeholder meetings with youth.
Patient Advocate
Centauri Health Solutions
12.2016 - 02.2018
- Managed database of patient information and frequently used computerized systems to track details.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Gathered and analyzed patient information to determine special program eligibility.
- Helped patients understand care, coverage and payment responsibilities and rights. Received patient inquiries or complaints and directed to appropriate medical staff members. Screened patients for eligibility for state, local and federal assistance programs.
- Documented patient counters in hospital system and initiated follow-up actions.
- Completed timely changes and updates to schedules in central scheduling system.
Assistant Program Director
Ivette's Little Playhouse
05.2014 - 08.2016
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
- Successfully applied for grants to secure additional funding sources, expanding program resources and sustainability.
Education
High School Diploma -
Kofa High School
Yuma, AZ04-2002
Skills
- Clinical Experience
- Skilled in Oral and Written Communication Patient Health Information Access Organization and Time Management Problem-Solving
- Administrative Support Data Management
- CPR Certified
- BLS Certified
- Data Entry Software
- Organization skills
- Time management
- Verbal and written communication
- Computer savvy
- Activity monitoring
- Team leadership
- HIPAA compliance
Contact
Queen Creek, AZ 85142
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Fingerprint clearance
Languages
Spanish
Professional Working
Timeline
Receptionist
Valley Discount Electiric Company
06.2022 - 11.2024
Itt/counsler
Rise of Passage
03.2018 - 05.2022
Patient Advocate
Centauri Health Solutions
12.2016 - 02.2018
Assistant Program Director
Ivette's Little Playhouse
05.2014 - 08.2016
- ServSafe Food Handler's Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Fingerprint clearance
High School Diploma -
Kofa High School
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