MELISSA OLIVER
Ewing,NJ
Summary
Versatile and results-driven professional with over 15 years of comprehensive experience in event coordination, field supervision, and operations management. Proven ability to lead and execute successful events, oversee field operations, and streamline organizational processes to enhance efficiency and profitability. Adept at managing teams, coordinating logistics, and ensuring operational excellence. Strong strategic planning, problem-solving, and leadership skills, with a commitment to delivering high-quality outcomes. Seeking to leverage my diverse skill set and experience to contribute to a dynamic organization as a Director of Operations. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
26
26
years of professional experience
Work History
Event Coordinator
Odyssey IP Non-Profit
07.2021 - Current
- Responsible for coordinating and successfully organizing a wide range of events for clients, which include fundraisers, conferences, shareholders meetings, and luncheons
- Effectively propose layout for events, event logistics, and internal/external communication functions throughout the event life cycle
- Manage and coordinate events yearly, achieving on time and under budget execution with 100% client satisfaction
- Responsible for ensuring team works together effectively to execute events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Reviewed event bills to confirm accuracy and approve payment.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Conducted post-event analysis, identifying areas of improvement for future events.
Public Health Coordinator, Investigator
Contact Tracer, Public Consulting Group
11.2020 - 06.2021
- Communicated with documented Covid-19 patients and other exposed persons via phone call, text, email, and other platforms
- Investigated and identified confirmed and suspended Covid virus cases
- Also documented potentially affected contacts
- Lent daily assessment of Health screen and symptoms data
- Performed record-keeping by logging client’s information within secure contact tracing software
- Contacted clients in person by phone or writing to ascertain compliance with required recommendation of others
- Managed enrollment, transportation, and paperwork for individuals to take advantage of Community Resources
- Created plans and communicated deadlines to ensure projects are completed on time.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Census Field Supervisor
Bureau of Census
07.2020 - 10.2020
- Used automated devices (e.g., tablets, smartphones, or laptop computers) to conduct job activities
- Supervised Census Takers (Enumerators), including reviewing their work
- Facilitated group training sessions using Census Bureau training guides and materials
- Conducted personal observations of Census Takers (Enumerators) as they worked in the field and conducted on-the-job training
- Submitted requests for replacement workers and ensured operations were staffed to maintain workflow
- Monitored the progress and performance of assigned staff and ensured assignments were completed on schedule and within quality standards
- Provided instructions to Census Takers (Enumerators) for improving production and performance to meet deadlines and quality standards
- Ensured Census Takers (Enumerators) performed as expected
- Conducted retraining of Census Takers (Enumerators), as necessary
- Passed federal government background check.
- Streamlined team operations by developing and implementing efficient work schedules for census takers.
- Resolved escalated conflicts between enumerators and respondents through diplomatic negotiations or mediation as necessary, ensuring smooth operations within assigned territory.
- Ensured accurate data collection by closely monitoring enumerator activities and reviewing submitted reports for correctness.
- Developed contingency plans to address unforeseen obstacles during field operations, ensuring minimal disruptions to the census-taking process.
- Improved operational efficiency by creating progress reports on a regular basis, enabling effective decision-making regarding resource allocation and scheduling adjustments.
Director of Operations
Star Bright Services, Inc
03.1998 - 04.2020
- Strategically analyzed operational needs and developed creative solutions to ultimately position the company to successfully manage a growing client base, as well as solid vendor, governmental, and employee relations
- Responsible for increasing performance, profit levels, and company revenue .
- Managed day-to-day operations from point of inspection to project completion, developed comprehensive work plans, maintenance contracts and bidding proposals
- Successfully expanded company from local firm to Nationwide company.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Oversaw day-to-day production activities in accordance with business objectives.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks
Education
A.A S - Business Administration
Essex County Collage
Skills
- Skilled at learning new concepts quickly, crisis management, and communicating ideas clearly and effectively
- Strong marketing and finance background combined with excellent communication skills
- Strong organizational, analytical, and research skills
Timeline
Event Coordinator
Odyssey IP Non-Profit
07.2021 - Current
Public Health Coordinator, Investigator
Contact Tracer, Public Consulting Group
11.2020 - 06.2021
Census Field Supervisor
Bureau of Census
07.2020 - 10.2020
Director of Operations
Star Bright Services, Inc
03.1998 - 04.2020
A.A S - Business Administration
Essex County Collage