Crystal Munoz

• Sort and process incoming reports before putting data into processing software.
• Locate and correct incorrect data and report it to management.
• Use data system to enter data entry between federal UAC Portal and Visionlink
• Obtain and document relevant information, including contact demographics
• Utilize a computer, tablet, and/or cell phone with appropriate access to required applications, databases, and/or web-based platforms, daily.
• Document proper information in COVID-19 contact tracing forms
• Collaborate and coordinate with a team of public health professionals
• Maintain patient confidentiality and ensure that all information is collected in concordance with privacy and confidentiality standards.
• Adheres to confidentiality, HIPAA, and non-disclosure agreement, related to children and shelter operations.

• Provide and maintain direct supervision of children in our care at all times.
• Interact with children in an appropriate manner, including playing games, sports, doing arts and crafts, coloring, ect.
• Ensure quality care for all children and a timely response to their needs. Follow all mandatory child welfare reporting requirements.
• Document time/location of children's activities and movements.
• Assist during the transition and movement of children from one activity to the another while maintaining line-of-sight.
• Engage and interact with youth in the education department, to include assisting teachers as needed.
• Complies with ORR and contract standards and guidelines.

• Supervise assigned ESFC staff from the start of the assigned shift until relieved without interruption.
• ● Support non-citizen family residents in understanding and following the program guidelines and policies, providing written
• ● Document all serious incidents, daily progress, changes in operations and activities completely, accurately, in a timely manner and in compliance with all applicable policies and procedures.
• ● Monitor staffing assignments to ensure proper staff to resident ratio is always maintained.
• ● Monitor EFSC site to ensure the safety and security of all families and residents.
• ● Develop and maintain effective working relationships with personnel on other shifts to promote continuity of care.
• ● Participate in site leadership meetings and decision-making processes.

● Monitor, coordinate, and delegate daily operations as needed throughout the shift.

● Maintain documentation required by this position and ensure documentation required by the administrator on duty is completed in accordance with contractual and regulatory requirements and standards.

● Develop and maintain positive working relationships with third-party vendors, contractors, and partners.

● Conduct daily walk-throughs to ensure compliance, safety, and cleanliness of the facility.

● Designate floor assignments as needed, with 4-6 hour rotations depending on staffing levels.

● Coordinate with admin support for scheduled days off to ensure there is proper staffing coverage.

● Ensure that the intake coordinator sends shelter room availability to all local processing centers.

● document all incidents, daily progress, changes in operations, and ensure that there is accountability and compliance.

● being proactive, when there is an incident, starting a timeline and assigning a scribe.

● Communicate all changes in the day-to-day operations to all staff, being clear and transparent.

● Make sure all staff are in compliance and that there is a friendly work environment.

● Act as the liaison between Endeavors staff and all vendors and other entities; including ICE,Trail Boss, Loyal Source, Selrico, U.S. Advisors, and hotel staff.

• Review daily manifest and update shelter demographics and room availability report.
• Responsible for the creation and management of a variety of digital records.
• Create a digital folder in Visionlink for each Family Unit arriving at the ESFC.
• Review ESFC space availability for incoming Family Units.
• Assign each individual Family Unit housing.
• Coordinate with housekeeping to maintain immediate availability
• Correlate with maintenance staff to provide and document any maintenance issues around facility, and follow up on updates on any rooms identified as offline.
• Update the Overall Demographics Board during the shift as changes occur.
• Ensure the Resident Family Unit receives photo identification and is escorted by Shelter Support Staff to their assigned housing unit.
• Answer resident phone calls, record in VisionLink under resident request, and delegate to assigned shelter support.

• Responsible for providing a safe, structured environment that meets the needs of non-citizen family units at the ESFC while always maintaining professional and acceptable boundaries.
• Maintains positive relationships with non-citizen family residents, and management staff.
• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Performs general administrative functions such as answering the phone and responding to in-person inquiries in a timely manner and professional manner.
• Assist with food pantry logistics as needed.
• Consults with direct supervisor or supervisor on-duty regarding residents personal needs and behavior.
• Conducts orientation/assists with intake, providing residents with personal supplies and other items arriving to the EFSC.
• Performs other duties as directed and assigned.

• Representative for Bank of America regarding prepaid accounts (unemployment, child support, rebates).
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assist customers with inquiries such as balance and card replacement.
• Receiving special agent calls, such as, funds transfers and technical support (web and mobile app support).

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Ensure the agency is in compliance with all EVV state rules and regulations.
• Monitor agencies electronic visit verification (EVV) system daily for attendant's time worked.
• Add proper reason codes and comments if necessary.
• Answer phones and communicate with attendants and serve client needs.
• Manage and train attendants.
• Maintain attendant files.
• Create schedules.
• Run criminal and monthly OIG searches.