Lisa Ranstead
Shelton
Summary
I have worked in the healthcare field for 22+years starting from working in a nursing home as a CNA as well as restorative aid for 5 year. I then started working as a home health aid which led me to home hospice care. I did that for a couple years which I loved but after a lot of driving throughout different counties to see multiple patients per day, I decided to take a position at a private practice medical clinic which wh I spent the next 22 year. Due to life changes I left the practice and started working at a private dental office working with wonderful people.
Overview
24
24
years of professional experience
Work History
Patient Coordinator
Shelton Dental Center
08.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in and check out procedure.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Medical Receptionist
Shelton Family Medicine/Mason Clinic
06.2000 - 07.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Education
GED -
Bremerton High School
Bremerton, WA1991
Skills
- Office Administration
- Patient Care
- Medical Terminology
- Patient Registration
- Patient Flow Management
- Switchboard Operation
- Scheduling
- Payment Collection
- Follow-up care
- Communicating to Patients and Families
- Gathering Information from Patients
- Reliability and Dedication
- Administrative and Office Support
Timeline
Patient Coordinator
Shelton Dental Center
08.2023 - Current
Medical Receptionist
Shelton Family Medicine/Mason Clinic
06.2000 - 07.2023
GED -
Bremerton High School
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