Steven Clark
Orlando
Summary
A position with growth-oriented company offering opportunity for advancement and professional development.
Overview
5
5
years of professional experience
Work History
Administrative Specialist
Aloft Hotel
11.2023 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Customer Bank Servicing Specialist
Truist Bank
04.2022 - 11.2022
- Provided personalized service to clients by building rapport and providing solutions and/or alternatives
- Assisted clients with inquires and/or problem resolution
- Uncovered opportunities for banking solutions for clients expressed and unexpressed needs
- Changed account types; opened new accounts, time deposits, credit cards, balance transfers
- Followed established policies, procedures, guidelines, regulations and laws to protect clients from risks
- Followed daily set schedule that required having efficient time management skills and attention to detail.
Customer Service/Pharmacy Technician
CVS Customer Service Center
12.2019 - 07.2020
- Evaluated, authorized and approved pharmacy requests
- Performed clinical research to support pharmacy requests
- Performed non-medical research including eligibility verification, and benefits verification
- Maintained accurate and complete documentation of required information
- Communicated with health care providers to enhance effectiveness of pharmacy requests.
Customer Service/Pharmacy Technician
Walgreens Customer Care Center
03.2019 - 12.2019
- Performed clinical research to support pharmacy requests
- Processed pharmacy requests in compliance with various laws and regulations
- Escalated requests to Pharmacist regarding extensive clinical review.
Education
0620 - Insurance Adjuster - All Lines - Public Adjuster
Adjusters Pro
Orlando, Florida04.2024
Business Major -
Valencia Community College
Orlando, Florida01.2013
Skills
- Excellent verbal and written communication skills
- Protects the confidentiality of member information
- Experience with Windows-based software applications
References Available
Edwin Colon, Assistant General Manager (407) 860-5976
Raymond Soltron, Manager (407)808-3423
Qualification Highlights
- Enthusiastically represented the company by professionally greeting visitors.
- Promptly answered telephone calls to reflect professional corporate image.
- Registered new visitors to resorts with company's computer system.
- Introduced new visitors to the resort's amenities.
- Worked to guarantee customer satisfaction.
Timeline
Administrative Specialist
Aloft Hotel
11.2023 - Current
Customer Bank Servicing Specialist
Truist Bank
04.2022 - 11.2022
Customer Service/Pharmacy Technician
CVS Customer Service Center
12.2019 - 07.2020
Customer Service/Pharmacy Technician
Walgreens Customer Care Center
03.2019 - 12.2019
0620 - Insurance Adjuster - All Lines - Public Adjuster
Adjusters Pro
Business Major -
Valencia Community College
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