Dhurbaraj Timilsina
Covina,CA
Summary
Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
IT SUPPORT SPECIALIST
Orion IT
Denver, CO
03.2022 - Current
- Configured workstations, networks, servers and printers for end users
- Resolved network connectivity issues with routers and switches
- Provided technical support to clients via phone, email, and remote access
- Created user accounts and configured settings in Active Directory
- Assisted colleagues with complex IT problems or inquiries
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs
- Supported customers with online billing, access and account issues
- Users support for Network, Internet, VPN related issues
- Basic Managing Knowledge of office 365(Exchange Online, One-Drive, and Teams.)
- Supported for exchange related issues like Mailbox, Create and Delete Account, outlook related issues.
- Developed strong communication and organizational skills through working on group projects.
IT Support Specialist level-1
Delta Global IT
Dallas, TX
01.2021 - 02.2022
- Manage cloud service like Azure Active Directory, ADFS etc
- PC Imaging, MAC OS Support, Mobile Device Management and PowerShell
- Experience with service now and its features
- Basic experience onApplication servers provide a comprehensive environment for running and managing applications, enabling efficient resource utilization, scalability, and seamless integration
- Configured cisco phone
- IT, Configured routers, switches, firewalls, VPNs, or other networking devices
- Performed system backups as part of a disaster recovery plan
- Created user accounts on server systems and ensured proper access rights were granted
- Troubleshot hardware, software, and network related issues
- Resolved printer errors by troubleshooting network connections or driver issues
- Maintained positive working relationship with fellow staff and management
- Active Directory, Exchange Administrator
- Install, configure, manage troubleshoot Windows operating system like 2016,2019, and.
- Developed custom scripts to automate repetitive tasks, increasing efficiency in daily operations.
Customer service
retail
los angeles, CA
01.2016 - 02.2020
Informed customers of service specials, completion times, and service expenses to provide
exemplary customer service.
Assisted in training new employees on company policies, procedures, and best practices to
improve overall efficiency.
Responded to customer requests efficiently and with knowledgeable assistance.
Education
Master of Arts -
Tribhuvan University
Skills
- Networking Support (Internet, Intranet, VPN
- Remote Access etc)
- Help Desk Support to end users for Applications
- Related issues (Outlook, Office, Teams, Zoom)
- Active Directory Management (Users, Groups
- Password policy etc)
- Remote Support Tools (Remote Desktop
- TeamViewer, Quick Assist, log main)
- Microsoft Certification
- Ticketing system proficiency
- Ticket management
- Technical Troubleshooting
- Wireless area networking
- Appointment Scheduling
- Service Desk Team Management
- Team Collaboration
- Employee Computer Support
- Call Management
- Help Desk Support
- Problem-solving abilities
- Software Installation
- User Support
- Computer System Diagnostics Software
- Mobile Device Repair
- Cloud computing knowledge
- Remote Technical Support
- Issue Troubleshooting
- User credential management
- Service support
- Microsoft Office Specialist (MOS) Expert
- Help Desk Experience
- Cost Analysis
- Backup and recovery
- Active Listening
- Troubleshooting Network Issues
- Ticket support system management
- Customer Communication and Empathy
- Windows 10
- Remote Support
- Printer troubleshooting
- Experienced Supporting users for PC related issues
- (BSOD, UPGRADE, IMAGING)
- Experience on Managing Microsoft 365(Exchange
- Online, Teams, Teams Phones VOIP, One-Drive
- SharePoint, Forms)
- Managing backup and restore of company data
- Experience Managing executives (White Glove
- Support)
- Basic Experience Managing and Supporting
- Virtual server infrastructure (Hyper-VMware, Cloud
- PC)
- Experience Managing PC Imaging for
- Unboding/offboarding users
- Supporting end users for mobile devices for
- Email/Teams/OneDrive etc
- Manage IT issues using Ticketing system
- Consistently praised for Supporting end-users and
- Solving issues on time known for excellent
- Problem-solving skills and dealing with frustrated
- Users
- Basic router Configuration and Managing (Basic
- Cisco, Arista, SonicWall)
- Basic Experience in manages and support for
- Linux Clint/Server
- Managing different OS, Support, Mobile Device
- Management and PowerShell
References
References
References available upon request.
Certification
1.comTIA Network plus
2 . microsoft-900 office fundamental.
3. IT Service Desk Careers and Certifications
Timeline
IT SUPPORT SPECIALIST
Orion IT
03.2022 - Current
IT Support Specialist level-1
Delta Global IT
01.2021 - 02.2022
Customer service
retail
01.2016 - 02.2020
Master of Arts -
Tribhuvan University