Summary
Overview
Work History
Education
Skills
Timeline
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Kelsea Thompson

Las Vegas,NV

Summary

Proven hospitality professional with extensive experience. Showcasing strong multitasking abilities and liquor knowledge. Excelled in enhancing guest satisfaction through efficient service and problem-solving skills. Demonstrated leadership by training staff and managing high-volume events, contributing to a positive and productive team environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Bartender

Twin Peaks
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Server/FOH Supervisor

Moxies Bar & Grill
01.2023 - 01.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
  • Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Server/Bartender/SQL/FOH Supervisor

Shark Club Sports Bar & Grill
09.2017 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol..

Education

High School Diploma -

Martin Collegiate
Regina, SK
06.2016

Skills

  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Organizational ability
  • Complex Problem-Solving
  • Payment Processing
  • Hospitality service expertise
  • Honest and Dependable
  • Fast Learner
  • Teamwork and Professionalism
  • Calm and Composed

Timeline

Bartender

Twin Peaks
03.2024 - Current

Server/FOH Supervisor

Moxies Bar & Grill
01.2023 - 01.2024

Server/Bartender/SQL/FOH Supervisor

Shark Club Sports Bar & Grill
09.2017 - 01.2023

High School Diploma -

Martin Collegiate

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Kelsea Thompson