Summary
Overview
Work History
Education
Skills
Timeline
Manager

Margarita Ortiz

Staten Island,NY

Summary

Experienced and highly organized manager with 9 years of experience in providing exceptional management support. Seeking a challenging role as a executive assistant where I can utilize my strong organizational and communication skills to contribute to the smooth operation of the organization.

Overview

12
12
years of professional experience

Work History

Manager

Suite Reyad Salon
02.2023 - Current
  • Hire, train, and supervise staff, including hairstylists, receptionists and assistants
  • Creating work schedules, conducting performance evaluations, and fostering positive work environment
  • Maintain strong relationships with clients, ensuring their satisfaction and loyalty. Effective communication, problem-solving, and handling customer complaints or concerns
  • Overseeing day-to-day operations, including inventory management, appointment scheduling
  • Maintaining a clean and organized environment
  • Budgeting, including tracking expenses, monitoring revenue, and implementing cost-saving measures. Managing cash flow, and financial reporting
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Manager

Serge Normant At John Frieda
10.2016 - 09.2021
  • Insure health and safety regulations, including proper sanitation practices, equipment maintenance, and adherence to industry standards. Mention any certifications or training related to health and safety protocols
  • Budgeting and financial analysis, including tracking expenses, monitoring revenue, and implementing cost-saving measures, manage cash flow, expenses, and financial reporting
  • Make and manage weekly schedules for front desk staff, and alternate floor staff of 40 plus employees
  • Monitor and maintain supplies, including products, tools, and equipment, ensuring adequate stock levels, placing orders when necessary, and organizing inventory
  • Organize and coordinate all meetings, special events, and activities
  • Arrange for repairs and maintenance for equipment

Receptionist

Serge Normant At John Frieda
03.2015 - 10.2016
  • Efficiently manage appointment book, coordinating and scheduling appointments for clients and stylist
  • Professionally handle incoming calls, providing information about services, pricing, and availability, and addressing customer inquiries or concerns promptly and accurately
  • Effectively handle walk-in clients, providing them with information about available services, and accommodating their needs within the schedule
  • Create and revise client profiles, relevant contact information, appointment history, and preferences, ensuring accurate and up-to-date records for effective client management
  • Keep reception area clean, tidy, and presentable, ensuring that it reflects the image and creates welcoming environment for clients

Executive Assistant

KOR Architects
11.2011 - 03.2015
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Open, read, and distribute incoming mail or other materials and answer routine letters
  • Learn to operate new office technologies as they are developed and implemented
  • Collect and disburse funds from cash accounts, and keep records of collections and disbursements
  • Arrange conferences, meetings, or travel reservations for office personnel
  • Supervise other clerical staff and provide training and orientation to new staff

Education

Bachelor of Science - Business Administration And Management

American Public University System
Charles Town, WV
09.2021

Skills

-Excellent organizational skills, with the ability to prioritize tasks and meet deadlines

- Strong communication skills, both written and verbal

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Experience with calendar management, travel arrangements, and expense reporting

- Superior attention to detail and ability to maintain confidentiality

- Strong interpersonal skills and ability to work effectively with all levels of staff

- Ability to multitask and handle multiple projects simultaneously

- Proactive problem solver with the ability to anticipate needs and provide solutions

- Strong work ethic and ability to work well under pressure

Timeline

Manager

Suite Reyad Salon
02.2023 - Current

Manager

Serge Normant At John Frieda
10.2016 - 09.2021

Receptionist

Serge Normant At John Frieda
03.2015 - 10.2016

Executive Assistant

KOR Architects
11.2011 - 03.2015

Bachelor of Science - Business Administration And Management

American Public University System

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Margarita Ortiz