Michael Jenkins
Philadelphia,PA
Summary
I have skills in hospitatly and retail computer skill working with the public and filing and phone skills as well
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Hilton Hotels Worldwide
09.2018 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Sales Associate
Banana Republic
01.2013 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Purchasing Manager
Rittenhouse Hotel
04.2012 - 06.2015
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Education
Yes - Community Development
West Philadelphia High
48th Fairmount 07.1998
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Credit and cash payments
- Time Management
- Oral and written communications
- Hospitality service expertise
- Listening Skills
- Reservation Systems
Timeline
Front Desk Agent
Hilton Hotels Worldwide
09.2018 - Current
Sales Associate
Banana Republic
01.2013 - 05.2022
Purchasing Manager
Rittenhouse Hotel
04.2012 - 06.2015
Yes - Community Development
West Philadelphia High