Proven leader, Administrator, and Management Analyst with 30+ years of experience working for the Department of the Army. Seeking positions of growth and increased responsibility within the USAFMSA. Skilled in developing force documentation for Army modernization efforts and analyzing changes to requirements and authorization documents for implications on current force structure. Adept at managing large teams, developing strategic guidance, fostering strong customer relationships, organizing executive briefings, and building cohesive teams.
Overview
18
18
years of professional experience
Work History
Management Analyst
USAFMSA
Fort Leavenworth, United States
06.2022 - Current
Serves as a Management Analyst for the development and maintenance of Force Documentation, comprising the required documentation: Tables of Organization and Equipment (TOEs) and Basis of Issue Plans (BOIPs); authorization documentation: Modified TOE (MTOEs) and Augmentation Tables of Distribution and Allowance (Aug TDAs).
Ensures full coordination and communication with the community of interest, TRADOC proponents, Army Commands (ACOMs), Army Service Component Commands (ASCC), Direct Reporting Units (DRUs), HQDA Organizational Integrators (OI), Synchronization Staff Officers (SSO), and Command Managers on points of interest in the development of Force Documentation; creates new requirements and authorization documentation.
Applies continuous maintenance to the existing database and provides functional and technical assistance to external organizations to assist in their research and analytics of the evolving Army force structure.
Expert utilization of automated equipment and applications designed for the support of the Force Management and Force Documentation systems, as well as analyzing, evaluating, and recommending changes to those automated systems and processes.
Program Management Analyst
Munson Army Health Center
Fort Leavenworth, United States
07.2019 - Current
Company Overview: This is a federal job
Strategic and analytical healthcare administrator with over 20 years of success working in highly reliable medical health systems (MHS), specializing in healthcare finance and budget, organizational leadership, MTOE and TDA development and execution, executive-level reporting, trend analysis, and project management
Strong background in submitting, approving daily transactions, and successful in managing multiple assignments while meeting tight deadlines and thriving in high-pressure environments to produce high-quality outcomes in areas of reporting, model forecasting, management, and team-building skills
I currently manage a variety of critical areas: Manpower Analyst, Agreements Manager (SAM), Service Contract Manager (SCM), Risk Management Internal Controls Coordinator (RMIC), and Government Travel Card Coordinator (GTCC), all of which require working with detailed web-based systems to manage workload, all in support of the Resource Management Division (RMD)
Coordinated with inter/intra agencies to maintain over 50 MOAs/MOUs, ensuring all documents were signed and approved by the Judge Advocate General (JAG)
Delivered comprehensive TDA analysis to enhance executive decisions on a monthly basis
Oversaw the transition of over 320 civilian, contractor, and military personnel to the Defense Health Agency (DHA) from the Department of the Army (DA)
Assessed organizational data using both qualitative and quantitative methods to enhance overall operations and minimize risk in patient care areas
Played a critical role in the DHA transition as a Manpower Analyst, consistently providing advice on future planning and future JTD manning structure, while working side by side with the Medical Expense and Reporting System (MEPRS) Analyst to ensure the accuracy of workload assignment and proper expense accounting
Leveraged General Funds Enterprise Federal Business System (GFEBS) and Force Management System-web (FMSweb) for the effective transition of TDA to JTD within stringent timelines
Identified $1.5M in civilian pay deficit in the first quarter of FY22, allowing for the Comptroller and Command Team to make early fiscal adjustments in order to be financially solvent by the end of the year (EO)
Constructed multi-sheet pivot tables, aiding Department Chiefs to monitor their requirements and authorizations
Carry out weekly and monthly analyses of the credit card program to identify potential fraud, delinquencies, and misuse
Centralized in/out processing locations to an online TEAMS channel, improving the accuracy and organization of personnel information
This is a federal job
Uniform Business Office Manager
Munson ARMY Health Center
Fort Leavenworth, United States
03.2016 - Current
Company Overview: This is a federal job
Trained, supervised, and evaluated staff performance for a team of 5 employees
Led multiple projects, most notably during the implementation of the new Army Billing and Collections Utilization System (ABACUS), requiring over a year's worth of preparation and training, resulting in a flawless transition
Developed proposal for new construction plan to include process flow mapping that totally revamped the current business structure, eliminating conflict of interest, and incorporating proper separation of duties
Monitored accounts receivable, advised of delinquencies or other account irregularities, maintained a collection rate over 75%, and ranked in the top 5 of all Army medical facilities
Provided excellent customer service to a diverse, international population by facilitating communication and coordination between department heads, staff, and external partners
Demonstrated outstanding communication skills, handling customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels
Identified 1.5M in past due A/R and directed staff in collecting nearly 900K, boosting the Organization's budget, and becoming financially solvent by the end of the year
Facilitated shift from manual payments to automated processes for International Military Service insurance carriers, reducing A/R accounts over 90 days by 50%
Organized a new charter to rebuild a failing Third Party Collections Program, TPC (TPCP), LEAN SIX process improvement project, giving rise to a 40% increase in other health insurance (OHI) compliance and a 25% increase in revenue
Liaised with the US Treasury Department to reconcile General Funds Enterprise Federal Business System (GFEBS) transactions, meeting all reporting timelines
Reviewed completed work to verify consistency, quality, and conformance to all financial rules and regulations, minimizing the occurrence of unmatched transactions (UMT) and unmatched collections (UMC)
Ensured proper separation of duties by applying effective management controls over key business functions, such as cash collections, accounting procedures, and auditing
Produced detailed monthly billing reports, enabling strategic decision-making by the Commander
This is a federal job
Assistant Deputy Chief, Patient Administration
Brook Army Medical Center-Joint Base San Antonio
Fort Sam Houston, United States
07.2014 - 07.2015
Company Overview: This is a federal job
Attached to Wounded Warrior Company, receiving treatment for injuries, and performing duties as assistant to the Deputy Chief, Patient Administration Division (PAD)
Administered the Managers' Internal Control Program (MICP), in which I was responsible for developing, implementing, and monitoring regulatory and Defense Health Agency (DHA) business rules, reaching a 99% compliance rate
Prepared numerous executive proposals on regulatory guidance to the command team, spurring the Commander to mandate new Patient Safety and Information Security policy throughout the hospital
Achieved zero deficiencies during the facility's Joint Commission Survey, through strict adherence to medical records management policy and laws, including storage, retrieval, retention, and destruction of patient records
Served on the Manpower Assessment Team to scrutinize and propose changes to the complex Table of Distribution and Allowance (TDA) during high military deployment
Served as the PAD Government Travel Charge Card Program Coordinator
I oversaw 72 individual accounts, maintaining a 99% training rate and less than a 1% fraudulent use rate
Led the Information Management Committee responsible for auditing medical records for completeness and accuracy of documentation, leading to a 7% increase in coding compliance
Brigadier General Sam F. Crawford ARMY Health Clinic-Zama Japan
Camp Zama, Japan
07.2010 - 07.2014
Company Overview: This is a federal job
Provided policy and operational support for financial management of TRICARE MCSS contracts, DoD/VA Resource Sharing agreements, and MTF Performance Plans within Pacific Regional Medical Command (PACOM)
Presented executive-level briefings on a monthly basis regarding HIPAA compliance, records documentation, and process improvement
Ensured strict adherence to HIPAA and HITECH Act guidelines, thus guaranteeing the security of patient information without any claims filed under the Office of Civil Rights
Consistently maintained 97% with HIPAA training compliance for 24 months straight
Deployed multiple organizational initiatives by applying analytical and statistical expertise, making an easy tracking and reporting tool for executive staff
Developed, reviewed, and analyzed support requests, as well as coordinated and provided advice to management regarding memorandums of understanding (MOUs) and agreements (MOAs) pertaining to command business operations
Managed and updated patient records, including medication administration, laboratory results, and progress notes, for a diverse population of 25K+ Soldiers and family members
Attended meetings with stakeholders to discuss potential changes in policies or procedures related to patient safety, upholding a zero incident rate
Managed and coordinated a 25-member team responsible for successfully evacuating over 7K family members of US Service Members during Operation Tomadachi, aiding in earthquake/tsunami disaster relief efforts across Japan
Safely coordinated the evacuation of 55 Japanese nationals to United States Medical facilities in the Pacific Region as a Medical Regulating Officer (MRO)
Created and delivered effective training programs on coding documentation to a workforce of more than 80 clinical and administrative professionals, ahead of compliance deadlines
Selected to lead an Inspector General survey team to gather and report findings of issues related to mental health and suicide dilemma, on behalf of the Chief of Staff and Congress
Achieved successful implementation of key management systems, including Army Billing and Coding Utilization System (ABACUS), Health Artifact Information Management System (HAIMS), and Coding Compliance Editor (CCE), at BG Sams Health Clinic
Supported and executed contingency and operational plans annually with both the Japan Ground Self-Defense Forces (JGSDF) and United States Army Japan (USARJ), improving the interoperability of both countries
Conducted annual TRICARE contract renewal negotiations on behalf of the Commander, leading to the first update in over 10 years
Drafted 15 Inter/Intraservice Support Agreements and Memorandums of Understanding, assuring local and national partners of our dependability and reliability
This is a federal job
Company Commander
520th Area Support Medical Company
Fort Lewis, United States
01.2008 - 01.2010
Company Overview: This is a federal job
Ensured the safety and well-being of more than 100 officers and soldiers throughout a 15-month deployment
Developed and implemented policies and procedures to enhance patient and medical personnel safety
Implemented innovative plans for conducting split operations of an Area Support Medical Company, augmenting increased speed and maneuverability of the combat force, leading to revisions to Army doctrine
Monitored personnel's adherence to established physical fitness and Collective Training requirements, enhancing deployment readiness
Executed life-saving interventions in high-pressure situations, rescuing injured patients through prompt delivery of medical care
Managed ground and air transportation logistics for more than 5K personnel to various echelons of care in the theater of operations and CONUS locations, ensuring prompt delivery of acute, ancillary healthcare services
Prepared 12 physicians to lead ancillary services, including dental, mental health, laboratory, and radiology operations, during emergency situations
Responsible for accurately filling and deploying a medical force, including a Modification Table Of Equipment (MTOE), valued in excess of $20M
Developed contracting strategies and plans for complex acquisitions in accordance with DA regulations as the unit's Contracting Officer (CO)
Managed healthcare for over 40k military and civilian beneficiaries, ensuring seamless delivery of services in a highly regulated combat environment
Prepared, planned for, and coordinated the execution of mass casualty response for over 14K Soldiers stationed at Camp Victory, one of the US Army's largest bases outside the United States
Oversaw the execution of over 2.5M in construction contracts in a one-year period, contributing to the establishment of a strategic clinic to improve access to care for forward personnel
Suggested necessary modifications for optimal theater-provided equipment (TPE) utilization, ensuring continued mission accomplishment for newly deployed units
Created a climate conducive to effective communication within the organization, adding to the mission accomplishment of the company
Collaborated with a range of healthcare professionals to achieve mission targets and tackle issues related to medical service
This is a federal job
Medical Logistics Officer, S4
Headquarters, 47th Combat Support Hospital
Fort Lewis, United States
01.2007 - 01.2008
Company Overview: This is a federal job
Enforced Command Supply Discipline Program, ensuring compliance in property accountability and inventory management
Demonstrated exceptional leadership skills, leading to positive transformations within the organization by mentoring and training junior staff
Handled daily warehouse functions, such as shipping, receiving, and inventory oversight
Implemented new technologies, including automated systems and RFID scanners, to enhance deployment operational efficiencies and accountability
Collaborated with the Logistics Office, G-4, and the Personnel office, S-1 as a liaison to review data for analyzing manpower decisions and force structure recommendations provided to the Commander
Performed Contracting Officer duties in Garrison and deployed environments, ensuring timely and safe shipment of needed supplies and equipment
Interfaced with internal units to coordinate resources needed for successful deployments across multiple remote locations
Implemented enhanced supply operational plans, resulting in a 5% decrease in lead time during combat operations
Developed and executed deployment plans for the entire Brigade, ensuring on-time and within-budget equipment rollout
Regularly conducted gap analyses to improve existing deployment processes, leading to savings in time and resources
Effectively managed the Brigades' $150M dollar Military Table of Organization and Equipment (MTOE), collaborating with higher-level commands and Department of the Army (DA) to resolve shortages
Took charge of oversight and administration of the unit's Government Travel Charge Card Program, achieving a delinquency rate of less than 2%
Developed various Support Agreements, Memoranda of Agreement (MOA), and Memoranda of Understanding (MOU)
This is a federal job
Education
Technical or occupational certificate -
How the Army Runs Course
Fort Belvoir, VA, United States
08.2023
Technical or occupational certificate -
Human Resource For Supervisors
Fort Leavenworth, KS, United States
11.2017
Technical or occupational certificate -
Dept Of Defense (DoD) Financial Management Level 2
Fort Leavenworth, KS, United States
04.2017
Master's degree: MHA - Masters Health Administration
Webster University
Platte City, MO, United States
07.2015
Technical or occupational certificate -
Civilian Education System (CES) Basic Course
Fort Sam Houston, TX, United States
07.2015
Technical or occupational certificate -
Supervisor Development Course
Fort Sam Houston, TX, United States
09.2005
Professional degree -
AMEDD Officer Advance Course
Fort Sam Houston, TX, United States
05.2005
Professional degree -
Patient Admin/Assoc Healthcare Admin Course
Fort Sam Houston, TX, United States
02.2005
Technical or occupational certificate -
Civilian Leader Advance Course
Fort Sam Houston, TX, United States
10.2001
Professional degree -
AMEDD Officer Basic Course
Fort Sam Houston, TX, United States
09.1999
Skills
Team building
Organizational Change
Project Management
Effective Communication
Change Management
Expert knowledge in Army Force Structure
Analysis and data management
Additional Information
Demonstrated experience with Force Management systems and processes used to document the workforce with an interest in becoming an integral member of USAFMSA. Highly capable professional in reading and understanding requirement and authorization documents. Continuous learning and sense of accomplishment is the highlight of working as DI with USAFMSA. The knowledge and use of Force Management Systems (FMS) and (FMSweb) and understanding how to use the many resources and tools they provide has grown exponentially. In addition, my skills in change management and promoting teamwork with team members is invaluable to the organization.
References
Philip Ginder, Department of Defense, Medical Planner, 3152627314, philip.w.ginder.civ@mail.mil
Wayne Schintgen, US Department of Agriculture, Financial Chief, Wayne.Schintgen@usda.gov
Amanda Sholey, U.S. Army Force Management Support Agency, Maneuver Division, Management Analyst, Mission Command Branch, 9136848611, amanda.j.sholey.civ@army.mil
Julia Stephens, Landstuhl Regional medical Center, Outpatient Coder Trainer, 3145905523, julia.m.stephens.civ@mail.mil
Erick Hess, United States Department of Agriculture, Budget Analyst/Budget Execution, 2566564143, Eric.Hess@usda.gov
Availability
Permanent, Term, Full-time
Jobrelatedtraining
Arbinger trained
FM-LEARN Level II - Learning Management System
Executive writing skills
V-Look up/Excel utilization and statistical analysis