Ambar Aguirre

• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
• Trained employees on cooking techniques, safety standards and performance strategies.
• Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
• Delegated daily tasks to team members to optimize group productivity.
• Identified needs of customers promptly and efficiently.
• Analyzed operational performance to identify pain points and provided actionable solutions to management.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

• Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
• Utilized reservation software proficiently, ensuring quick response times during high call volumes.
• Handled challenging situations or dissatisfied customers professionally, resolving issues.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.