Summary
Overview
Work History
Education
Skills
Relevant Core Competencies
Timeline
Generic

Sanaia Washington

Houston,Texas

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

IT Support Operator

University Of Houston
Houston , Texas
2021.09 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Created help desk tickets, troubleshoot and resolved desktop issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Retail Associate

Sassy’s Beauty Supply
The Colony , Texas
2020.09 - 2021.06
  • Maintained a clean, organized inventory and curated a display of rotating products and accessories.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID 19 outbreak to ensure both employee safety and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.

Cashier and Server

Raising Canes
Frisco , Texas
2019.11 - 2020.08
  • Meticulously handled POS system transactions including credit, cash, and refunds to ensure seamless and accurate cash flow.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Assist customers with questions, requests, and product transactions, prepare items for display, and clean the facility, while cultivating customer service and salesmanship skills.

Education

Associates of Science - General Science

Collin College
Frisco, TX
2017.08 - 2021.05

Bachelor of Science - Computer Information Systems

University of Houston
2021.08 - Current

Skills

    Desktop support

undefined

Relevant Core Competencies

Intro to Python

  • Created various codes by using conditionals and loops to control the flow of the programs.
  • Utilized the mechanisms of testing and debugging to create data.

Internet Application Development

  • Designed and established information services over the internet through a server.
  • Proficient in CSS and Javascript; enables me to create an html web page.

Fundamentals of Information Security

  • Prevent active attacks by using a set of practices to keep personal data secure from unauthorized access.
  • Demonstrated and implemented effective cyber security plans to maintain security.

Information Technology Hardware and Systems Software

  • Implemented routine operations on two different operating systems (Windows and Linux) and their related environments.
  • Used numerous IT systems models including computer and communication system to obtain insight and gain analyzation on various software.




Timeline

IT Support Operator

University Of Houston
2021.09 - Current

Bachelor of Science - Computer Information Systems

University of Houston
2021.08 - Current

Retail Associate

Sassy’s Beauty Supply
2020.09 - 2021.06

Cashier and Server

Raising Canes
2019.11 - 2020.08

Associates of Science - General Science

Collin College
2017.08 - 2021.05
Sanaia Washington