Sanaia Washington
Houston,Texas
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Operator
University Of Houston
Houston, Texas
09.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Retail Associate
Sassy’s Beauty Supply
The Colony, Texas
09.2020 - 06.2021
- Maintained a clean, organized inventory and curated a display of rotating products and accessories.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID 19 outbreak to ensure both employee safety and customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
Cashier and Server
Raising Canes
Frisco, Texas
11.2019 - 08.2020
- Meticulously handled POS system transactions including credit, cash, and refunds to ensure seamless and accurate cash flow.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Assist customers with questions, requests, and product transactions, prepare items for display, and clean the facility, while cultivating customer service and salesmanship skills.
Education
Associates of Science - General Science
Collin College
Frisco, TX 08.2017 - 05.2021
Bachelor of Science - Computer Information Systems
University of Houston
08.2021 - Current
Skills
Desktop support
Software diagnosis
Teambuilding
Customer service expert
Technical documents comprehension
Data Entry
Relevant Core Competencies
Intro to Python
- Created various codes by using conditionals and loops to control the flow of the programs.
- Utilized the mechanisms of testing and debugging to create data.
Internet Application Development
- Designed and established information services over the internet through a server.
- Proficient in CSS and Javascript; enables me to create an html web page.
Fundamentals of Information Security
- Prevent active attacks by using a set of practices to keep personal data secure from unauthorized access.
- Demonstrated and implemented effective cyber security plans to maintain security.
Information Technology Hardware and Systems Software
- Implemented routine operations on two different operating systems (Windows and Linux) and their related environments.
- Used numerous IT systems models including computer and communication system to obtain insight and gain analyzation on various software.
Timeline
IT Support Operator
University Of Houston
09.2021 - Current
Bachelor of Science - Computer Information Systems
University of Houston
08.2021 - Current
Retail Associate
Sassy’s Beauty Supply
09.2020 - 06.2021
Cashier and Server
Raising Canes
11.2019 - 08.2020
Associates of Science - General Science
Collin College
08.2017 - 05.2021