Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Cheer Coach
Timeline
Generic

Ashly Alberter

Mogadore,OH

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Customer Service Representative

Teladoc
Mogadore, OH
11.2021 - Current
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Completed clerical duties and tasks for clinic administration.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Provided primary customer support to internal and external customers.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Responded to customer requests for products, services and company information.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Reviewed daily care slips for doctors.
  • Balanced deposits and credit card payments each day.
  • Explained plans for treatment and payment options.
  • Educated patients on medicine and at-home healthcare tools.
  • Compiled and reviewed medical charts.
  • Generated monthly statements to check outstanding balances.

Head Server/Bartender/ manger

Arturo's Italian Restaurant
North Olmsted, OH
07.2014 - 08.2021
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork . Hunter ikkk,k
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork paper .don't want
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Trained staff members on use of POS system.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Managed food resources, memorized orders and coordinated customer service.
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Supervised server staff and simultaneously served personal section of tables.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Server

That’s A Wrapp
Canton , OH
04.2017 - 11.2017
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Dinos
North Jackson, OH
05.2015 - 03.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Processed orders and sent to kitchen employees for preparation.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Office Secretary

Alliance Obgyn
Alliance, OH
01.2013 - 05.2016
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Medical Office Secretary

Bright Now! Dental
Alliance, OH
09.2014 - 12.2015
  • Reviewed and maintained charts for completeness and compliance with EMR guidelines.
  • Communicated with outside facilities for scheduling tests or surgeries.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Reviewed initial vital signs evaluations and lab specimens.
  • Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.
  • Followed-up and documented patients' condition after surgery or other invasive procedures.
  • Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Proofread documents and correspondence for accuracy and completeness.
  • Enhanced office productivity by handling high volume of callers per day.
  • Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Entered orders and e-prescribe information and created clinical visit summaries.
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
  • Completed and filed financial documentation for accounting purposes.
  • Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Registered new patients in electronic medical records prior to appointment scheduling.

Receptionist

North Olmsted Animal Hospital
North Olmsted, OH
06.2010 - 11.2013
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept records in CRM to maintain customer data.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered and quickly redirected large volume of calls on central system.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Supported various administrative duties by proofreading, transcribing and invoicing.

Education

High School Diploma -

West Branch High School
Beloit, OH
06.2010

Skills

  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Customer Account Management
  • Calm and Professional Under Pressure
  • CRM Software
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Creative Problem Solving
  • Order and Refund Processing
  • Upselling Products and Services
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Establishing and Maintaining Customer Relationships
  • Inbound and Outbound Calling
  • Microsoft Exchange
  • LiveChat Messaging
  • Business Development
  • Database Management
  • Cultural Awareness and Sensitivity
  • Strong Analytical and Problem Solving Skills
  • Computer Proficiency
  • Excellent Attention to Detail
  • Oracle EnterpriseOne
  • Salesforce CRM
  • Promoting Brand and Company Identity
  • Regulatory Compliance
  • Administrative and Office Support
  • Proactive Self-Starter
  • Membership Inquiries and Renewals
  • Sales Report Generation
  • Refunds and Returns Management
  • Patient and Empathetic
  • Complex Product Knowledge
  • Merchandise Orders and Exchanges
  • Inter-Department Collaboration
  • Proficiency in Microsoft Office and G Suite
  • Microsoft Office Suite
  • Document and Records Management
  • Call Volume and Quality Metrics
  • Multi-Line Phone Systems
  • Billing Adjustments and Refunds
  • Inventory Management
  • Time Management
  • First-Tier Technical Support
  • Invoice Preparation and Processing
  • Sales Quota Achievement
  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Coaching and mentoring
  • Sales and marketing
  • Financial Management
  • Job inspections
  • Business planning
  • Negotiation
  • Schedule optimization
  • Budgeting
  • Relationship Building
  • Food and Beverage Service
  • Dining Room Cleaning and Upkeep
  • High Volume Dining
  • Specials Promotion and Upselling
  • Team Player
  • Point of Sale Systems
  • Menu Recommendations
  • Upselling and Cross Selling
  • Staff Training
  • Customer Service and Rapport
  • Menu Memorization and Presentation
  • Cleaning and Sanitizing
  • Age Verification
  • Transactions and Cash Handling
  • Food Safety Standards
  • Reliable and Responsible
  • Process Monitoring
  • Food Preparation and Safety
  • Plating and Presentation
  • To-Go Order Preparation
  • Valid Food Handlers Certification
  • Detail-Oriented
  • Decision Making
  • Wine and Liquor Service
  • Adaptable and Flexible
  • ServSafe Certified
  • Reservations Management
  • Team Leadership
  • Table Monitoring and Turnover
  • Courteous Phone Demeanor
  • Microsoft Office
  • Tableside Service
  • Data Entry and Database Software
  • Payment Processing
  • Customer Complaint Resolution
  • Research and Data Analysis
  • Records Management
  • Customer Service-Oriented
  • Visitor and Customer Relations
  • Scheduling and Calendar Management
  • Administrative Support
  • Prioritization and Time Management
  • Documentation and Reporting
  • Data Entry
  • Travel Arrangement
  • Meeting Support
  • Basic Math
  • Conflict Resolution
  • Lobby Maintenance
  • Positive Attitude
  • Cloud-Based File Organization
  • Office Supply Management
  • Word Processing
  • Spreadsheet Tracking
  • Building Security
  • Personal Initiative
  • Digital File Transmission
  • Claims Handling
  • Intuit QuickBooks
  • Equipment Troubleshooting
  • Billing and Invoicing
  • Team Collaboration
  • Document Management
  • Statistical Analysis
  • Accounting and Billing Software
  • Report Preparation

Accomplishments

  • I was a very dependable and reliable
  • If someone were to call off they knew i would always fill in or stayover what ever the situation may be
  • I would always bounce around and help people with what they weredoing if i was finished with what i was doing,
  • Skills Usedleadership, attentive, multitask, answer questions, cash and credit handling, cleaning, communication,dealing with conflict, working quickly, positive attitude, observation, listening, dependable, adaptability,flexible
  • Home Health Aide
  • Two Sisters - Youngstown, OH
  • May 2012 to December 2013
  • Responsibilities
  • I took care of MRDD kids and adults
  • I cooked for them
  • I helped them clean
  • I helped them with thingsthey cant do alone
  • I gave them their meds
  • I got them showered and dressed them, I played games withthem.I would put them to bed sometimes depending on the shift and then i would get them on the busto workshop iv the morning
  • I had to keep a chart of what they did every second of the day
  • Accomplishments
  • I had an impact on two of the clients
  • I made them into completely different people once i started workingwith them
  • They had a change in their behavior and their personality even changed,
  • Skills Usedpatience , writing, speaking, instructing, decision making, listening, monitoring, cooking skills, timemanagement
  • Server/Trainer
  • Perkins Restaurants & Bakery - Alliance, OH
  • July 2008 to April 2012
  • Greet customers, Provided excellent customer service
  • Got Five raises in the time I was there
  • Was thetrainer/ full time server
  • Make sure to Deliver hot food in a timely manner
  • Clear plates, refill drinks, bustables, upsale checks,answer questions, and do shift sidework
  • Veterinary Assistant/Receptionist
  • Community Veterinary Hospital - Sebring, OH
  • July 2010 to November 2011
  • Worked front desk checking patients in and out
  • Answering the phones and scheduling appts
  • Would callfor reminder appointments.

Certification

Customer Services (10+ years) Management (4 years) Data Entry (2 years) Excel (2 years) Microsoft office (2 years) Typing (8 years) Powerpoint (2 years) Computers (8 years) Sales (10+ years) Cash Handling (10+ years) Call Center (4 years) Answering Phones (4 years) Schedule Appointments (3 years) Filing (2 years) Screening (3 years) Printers (10+ years) Billing (1 year) Pricing (3 years) Receptionist (4 years) Professionalism (10+ years) Fax (6 years) Adobe (2 years) Basic Computer Skills (9 years) Cashier (10+ years) Client Relations (6 years) Closing (10+ years) File Management (2 years) Office support (2 years) Office Administration (2 years) Dental receptionist (2 years) Waitress (10+ years) Restaurant Server (10+ years) Hostess (5 years) Customer Service (10+ years) Training (8 years) POS (10+ years)

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Cheer Coach

Been coaching/advising Little League Cheerleading since 2011.

Timeline

Medical Customer Service Representative

Teladoc
11.2021 - Current

Server

That’s A Wrapp
04.2017 - 11.2017

Server

Dinos
05.2015 - 03.2017

Medical Office Secretary

Bright Now! Dental
09.2014 - 12.2015

Head Server/Bartender/ manger

Arturo's Italian Restaurant
07.2014 - 08.2021

Office Secretary

Alliance Obgyn
01.2013 - 05.2016

Receptionist

North Olmsted Animal Hospital
06.2010 - 11.2013

High School Diploma -

West Branch High School
Customer Services (10+ years) Management (4 years) Data Entry (2 years) Excel (2 years) Microsoft office (2 years) Typing (8 years) Powerpoint (2 years) Computers (8 years) Sales (10+ years) Cash Handling (10+ years) Call Center (4 years) Answering Phones (4 years) Schedule Appointments (3 years) Filing (2 years) Screening (3 years) Printers (10+ years) Billing (1 year) Pricing (3 years) Receptionist (4 years) Professionalism (10+ years) Fax (6 years) Adobe (2 years) Basic Computer Skills (9 years) Cashier (10+ years) Client Relations (6 years) Closing (10+ years) File Management (2 years) Office support (2 years) Office Administration (2 years) Dental receptionist (2 years) Waitress (10+ years) Restaurant Server (10+ years) Hostess (5 years) Customer Service (10+ years) Training (8 years) POS (10+ years)

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Ashly Alberter