Faith Ward
Post Falls,ID
Overview
8
8
years of professional experience
Work History
Corporate Filing Support - Mail
Corporate Tools
Post Falls, ID
01.2022 - Current
- Created team processes and training materials to enhance efficiency for new hires, existing staff, and cross-department teams.
- Act as the primary point of contact for process-related inquiries and daily questions, offering ongoing support to team members.
- Manage team task delegation by assigning weekly responsibilities to colleagues and maintaining an up-to-date Confluence page.
- Collaborate with various departments to resolve automation issues, streamline filing processes, and manage mail requests, improving software efficiency for both employees and clients.
- Investigate potential and ongoing discrepancies to ensure accurate data entry across physical documents, electronic records, and client accounts, while upholding client privacy and data security standards.
- Maintain accuracy of data through continuous monitoring of spreadsheets and file systems.
- Oversee multiple email inboxes across two departments, coordinating with team members to ensure efficient communication and timely responses.
Dining Room Server
Olive Garden
Coeur D'Alene, ID
05.2019 - 11.2021
- Provided hands on training sessions to new servers ensuring they adapted quickly to company standards in a fast-paced environment.
- Developed rapport with a high volume of guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied guests by delivering meals, topping off drinks, anticipating and answering questions, and providing individual recommendations.
- Promptly addressed guest concerns or complaints to enhance service quality.
- Effectively communicated with other restaurant staff members to ensure smooth operation within the restaurant environment.
Front Desk Receptionist
Baymont Inn & Suites
Coeur D'Alene, ID
08.2017 - 05.2019
- Trained and mentored new front desk and housekeeping staff, resulting in the promotion of one individual to a managerial position.
- Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process.
- Prepared daily shift close reports and reconciled the cash register to ensure accurate transaction records for the night audit.
- Responded to guest inquiries, entered personal data into reservation software, and made real-time updates to reflect reservation changes.
- Processed payments and issued invoices, receipts, bills, and change to guests.
Hostess/Server Assistant
Brava's
Lewiston, ID
05.2016 - 08.2017
- Assisted in training and onboarding new hosts and hostesses.
- Delivered quality service by accepting feedback, being organized, and upholding a positive attitude.
- Supported serving staff by maintaining the dining room's readiness for guests, highlighted daily specials, assisted with food delivery and refills as needed to ensure smooth service.
- Handled phone inquiries to schedule, confirm, and manage reservations, recorded takeout orders, and addressed service-related questions.
Education
Associate of Arts in Sociology -
North Idaho College
Coeur d'Alene, ID05.2021
Skills
- Attention to Detail
- Strong Organization
- Written and Verbal Communication
- Process Optimization
- Training and Development
- Problem-Solving
- Data and Task Management
- Software and Email Proficiency
- Cross-Department Collaboration
- Documentation and Compliance
- Invoice Management
Volunteer Experience
- Boys and Girls Club - Post Falls, ID
- Habitat For Humanity - Lewiston, ID
- St. Vincent De Paul - Lewiston, ID
- Lewis Clark Early Childhood Development - Lewiston, ID
- St. Joesph Regional Medical Center - Lewiston, ID
Timeline
Corporate Filing Support - Mail
Corporate Tools
01.2022 - Current
Dining Room Server
Olive Garden
05.2019 - 11.2021
Front Desk Receptionist
Baymont Inn & Suites
08.2017 - 05.2019
Hostess/Server Assistant
Brava's
05.2016 - 08.2017
Associate of Arts in Sociology -
North Idaho College
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