Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Henry

San Diego,CA

Summary

I excel in driving operational excellence while fostering strong relationships amongst my team, guest's, and vendor/partnering relationships. I thrive in dynamic seings, implementing strategies to retain staff, optimize efficiency, & increase revenue.

Overview

9
9
years of professional experience

Work History

General manager

MRKTspace
01.2024 - Current
  • Adding on to my previous role
  • The General manager role reports/works directly with our CEO and combines all that I've currently done in previous roles as well as requires me to oversee both MRKTspace locations
  • Each week I split my time between both stores ensuring I get to connect with staff, guests, and maintain operational success in both locations on a regular basis
  • While in this role i have created more efficiency by curating & implementing systems and procedures for the following: - PNL - inventory counts, investigating waste/loss and proceeding accordingly
  • Pars for order delegation to leads/supervisors - Wine & Spirit buying/tastings - Event coordinating - Business strategy

Senior store manager

MRKTspace
08.2023 - 01.2024
  • Adding on to my previous role
  • As the Senior store manager I was responsible for overseeing my store, along with supporting my colleague store manager of our La Jolla location
  • Also, I planned and executed training for both locations, and offered support in any other capacity needed
  • Created schedules 2 weeks out
  • Sourced, interviewed, and hired
  • Implement ongoing training for staff

Assistant store manager

MRKTspace
02.2023 - 05.2023
  • Adding on to my previous role
  • Work closely with my Store manager and director of operations to access the business goals and needs
  • Create plans to close any gaps, or address any issues
  • Train all supervisors, and constantly support them on their journey with the company
  • Build schedules when needed.

Barista

Portal Coffee
01.2023 - 04.2023
  • Dialed in the machine
  • Crafted coffee, house made syrups, and heated pastries
  • Typical cash handling
  • Opening and closing procedures

Head Barista

MRKTspace
08.2021 - 02.2023
  • Assist in curating craft espresso coffee, running food, bussing tables all while creating a fun and uplifting environment for my team and guests
  • Able to manage the coffee operations and equipment independently
  • Lead all training and development for new associates
  • Place all front of house orders to ensure adequate on hand quantities
  • Establish authentic relationships with our partnering vendors
  • Knowledge of coffee and demonstrates this and our product knowledge with customers
  • Offer recognition and feedback to upper management on the functionality of the business.

Supervisor

Lofty Coffee
05.2021 - 08.2021
  • As the first and only supervisor hired on at the time I was in charge of the following
  • Opening and closing procedures
  • Ensuring a smooth customer experience
  • Crafting coffee per the 'lofty' approach: striving for perfectly extracted shots alongside velvety steamed milk, and ofc lae art
  • Guest conflict resolution
  • Trained new hires and ensured current staff were abiding by standards.

Store Manager

Starbucks
02.2015 - 05.2021
  • Built genuine connections with customers and partners through living our mission and values each day, and cultivating trust-based relationships
  • Buildt schedules and plays to meet the needs of the partners, customers and the business
  • Had a regular plan for aracting, sourcing and hiring partners who demonstrate passion for service, and align with our mission & values
  • Equip partners with the correct knowledge and skills to achieve excellence
  • Establish and maintain store organization using pars, schematics, and visual indicators
  • Establish a weekly food plan to meet customers needs, minimize waste and achieve food growth opportunities
  • Constantly aware of partners' knowledge and skill gaps and can articulate a plan for closing the gap and building partner capabilities
  • Communicate our store plan directly with my team, and capture store-specific information to inform those plans.

Education

High School Diploma -

El Camino High School
Oceanside, CA
05.2014

Skills

  • People leader
  • Interpersonal relationships
  • Strong organization
  • Demonstrates ownership
  • Analytical decision making
  • Conflict resolution

Timeline

General manager

MRKTspace
01.2024 - Current

Senior store manager

MRKTspace
08.2023 - 01.2024

Assistant store manager

MRKTspace
02.2023 - 05.2023

Barista

Portal Coffee
01.2023 - 04.2023

Head Barista

MRKTspace
08.2021 - 02.2023

Supervisor

Lofty Coffee
05.2021 - 08.2021

Store Manager

Starbucks
02.2015 - 05.2021

High School Diploma -

El Camino High School

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Ebony Henry