Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Geneva Garza

San Antonio

Summary

Well-qualified NRCMA/CSA with strong attention to detail, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

20
20
years of professional experience
1
1
Certification

Work History

CSA/RHRP

QTC/Leidos
10.2023 - Current
  • Enhanced Service Member and Provider satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with Service Members and Providers by consistently delivering outstanding service and follow-up support.
  • Provided exceptional service to Service Members by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities while maintaining composure under pressure situations.
  • Connected with Service Members and providers by listening to concerns and answering questions.
  • Resolved escalated Service Member complaints professionally and efficiently, restoring Service Member confidence.
  • Supported management in implementing new policies and procedures for increased efficiency within the operations.
  • PDF Audits for DOD
  • Medpros and Medchart Scrubs
  • Multi Appointment Scheduling

Medical Assistant

Wellmed at Ingram
01.2021 - 10.2023
  • Lead a team of 7 for assignments and Metric reports
  • Pull Reports via Tableau and EPRG
  • Coordinate with Vendors
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Oriented,Mentored, and trained new staff on proper procedures and policies.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.


Medical Assistant

Wellmed at Crockett Park
01.2019 - 12.2021
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing, Vitals, Triage, and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Medical Assistant

South Texas Internal Medicine
01.2004 - 12.2019
  • Patient call backs regarding medications and/or results
  • Initiate referral authorizations for office visits and radiology procedures
  • Assist provider in minor procedures, suture removals, injections, EKG's, phlebotomy, and pulmonary function testing
  • Referred patients to Disease Management as appropriate
  • Liaised with patients and addressed inquiries, appointment requests.
  • Completed EKGs, Vitals, Triage and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, and medications.

Education

Bachelors - Business Administration

SNHU
06.2026

Associates in Liberal Arts -

Palo Alto College
01.2014

GED -

John Jay High School
01.1996

Skills

  • Goal-Oriented
  • Patience and Tolerance
  • Strong Work Ethic
  • Staff education and training
  • Spanish Fluency
  • Call Center Operations
  • PDF Knowledge
  • Documentation And Reporting
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Computer Skills
  • Call Metrics
  • Medical Terminology

Certification

  • Certified Medical Assistant
  • CPR Certified
  • AED Certified

Additional Information

References upon request

Timeline

CSA/RHRP

QTC/Leidos
10.2023 - Current

Medical Assistant

Wellmed at Ingram
01.2021 - 10.2023

Medical Assistant

Wellmed at Crockett Park
01.2019 - 12.2021

Medical Assistant

South Texas Internal Medicine
01.2004 - 12.2019

Bachelors - Business Administration

SNHU

Associates in Liberal Arts -

Palo Alto College

GED -

John Jay High School

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Geneva Garza