Falyn Soghomonian
Plastic Surgery Industry, Office Managenent, Brand Developer, Social Media Marketing.
Los Angeles,CA
Summary
Attentive to detail and well versed In the Plastic Surgery industry, with providing excellent individualized bed side manner, detailed and inviting customer service for each client and providing in depth information for each procedure, while assisting in pre and post op. Well versed on all office management tasks, up to date on all marketing strategies and skilled in social media marketing. I have grown brands, founded a celebrity owned business and most of all, I enjoy being In the plastic surgery industry providing one on one care for each individual patient , or office management and team building for plastic surgeons office. I offer a diverse skill set to compliment any medical team.
Overview
7
7
years of professional experience
Work History
Office Management/ Coordinating/Social Media Marketing Manager
Dr. John Kahen- Beverly Hills Hair Restoration
Beverly Hills, CA
04.2017 - 01.2019
- Highly versed on Hair Restoration procedures.
- Provided office management and structure.
- Highly skilled In customer serviced provided each patient with excellent bed side manner and knowledge on each medical procedure.
- Helped growth for the office for better marketing strategies and social marketing.
- Assisted Dr. with pre op and post op appointments.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up procedures.
- Checked patients in and out and collected payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Increased office productivity by transcribing over daily meetings and appointments and implementing organizational systems for documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Plastic Surgery
Dr. Catherine Begovic
Beverly Hills, CA
01.2016 - 04.2017
- Expertly managed planning, scheduling and coordination of procedures.
- Provided patients with understanding of procedures , while providing excellent/ custom level of patience and comfort of customer service for each individual client.
- Reviewed medical histories and current information to provide accurate documents to surgeons prior to each procedure.
- Coordinated with facilities to set up surgical procedures.
- Educated patients about details In regards to surgical procedures and provided treatment plan documentation.
- Took before and after photos for documentation and social media reference of all patients.
- In the Operating room assisted / provided social media documentation.
- Prepped patients for surgical procedures at surgery center by helping change into appropriate garments , collect their belongings and go over all forms, correctly signed, dated and filled out. All consent forms double checked and went through with each patient.
- Documented surgical information on operating day and provided information for after care facility.
- Checked patients in and out and collected payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for the medical facility, scheduling appointments and handling patient inquiries.
- Managed office bookkeeping with patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Unlocked office In the morning and set up for the day.
- On operating days, took all surgical equipment , supplies needed to the surgery center/facility.
- Prepped rooms with supplies for patients for consultation, botox , lip fillers, facial procedures with surgeon, and pre-op and post- op surgical procedures.
- Helped sterilize and numb patients prior to botox.
- Highly versed on surgical procedures and how to provide care for after procedures, and correct information in regards to each procedure.
- Versed on correct medical supplies to suggest for post op procedures and provided information for patients.
- Well versed on botox, lip , and facial procedures to provided patients with correct information and guidance.
- Social media Management; all photos, videos and promo for the day and specifically documenting/ live streaming on surgery days.
Co- Owner Famous Owned Bullies
Self-employed
Los Angeles, CA
01.2015 - 01.2017
- Co- owned /built celebrity owned French Bulldog breeding program/kennel, by managing all customers, celebrity clientele and providing excellent level of customer service while running all operations.
- Overseeing hundreds of dogs, providing each customer with excellent customer service and knowledge, or medical information assistance.
- Working along side veterinary hospitals and maintaining/ documenting each dog medical history, procedures and operations.
- Growing social media platform to over 150k followers.
- Building new marketing strategies and growing the business, overseeing all operations and secondary help.
- Organizing and managing all documentation for each individual client, filing and collecting payments.
- Providing excellent medical care for each individual dog owned.
- Managing all daily operations.
- Developed new marketing strategies and continuously better daily operations.
Manager- Brand Builder
Devin Physique- Athlete , Social Media Influencer
Los Angeles, CA
01.2015 - 01.2016
- Brand/ influencer manager, overseeing all operations.
- Created athletic clothing line for influencer.
- Overseeing all daily operations for shipping, routing and customer service.
- Helped manage scheduling and business performance.
- Social media marketing- 1+ million followers.
- Created new business strategies to helped influencer grow income.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Supervised marketing and planning activities to exceed sales and margin goals.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Skills
Staff Management
Marketing and advertising
Client communication
Public and Media Relations
Brand development
Strategic planning
Facility coordinating
Following up with patients
Good Telephone Etiquette
Teamwork and Collaboration
Staff education and training
Knowledge for medical procedures
Excellent bed side manner
Excellent customer service
Knowledge of after care for each procedure and excellent bed side manner
Hobbies
In my free time, I enjoy spending time golfing or relaxing with my spouse, our two dogs and most of all our family.
Timeline
Office Management/ Coordinating/Social Media Marketing Manager - Dr. John Kahen- Beverly Hills Hair Restoration
04.2017 - 01.2019
Plastic Surgery - Dr. Catherine Begovic
01.2016 - 04.2017
Co- Owner Famous Owned Bullies - Self-employed
01.2015 - 01.2017
Manager- Brand Builder - Devin Physique- Athlete , Social Media Influencer
01.2015 - 01.2016