Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Gaps In Work History
Personal Information
Timeline
Receptionist
Melissa Jenkins

Melissa Jenkins

Hawthorne,FL

Summary

Professional with experience in administrative work, phone scheduling , accounting, collections, Microsoft programs, clerical, supervisory and recruitment fields. Skilled in developing interpersonal relationships, managing projects, and assisting with training. Working on expanding and strengthening my knowledge and skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Bosshardt Property Management
05.2023 - Current
  • Responsible for responding to and facilitating customer inquiries
  • Overseeing the Customer Service Department and assisting subordinates when needed
  • Assigning duties to subordinates as necessary
  • Answer phone calls and emails directed to the customer service extension
  • Directing calls and emails to the appropriate department/person
  • Meeting with home owners when they have questions regarding their accounts
  • Administrative duties such as filing, owner address updates, processing mailings, creating communities in our system
  • Back up support to the front desk person
  • Assistant to the Property Management President
  • Back up to the Accounts Receivable Manager
  • Dealing with customer accounts
  • Scheduling Meetings
  • Liaison between clients and attorneys
  • Assisting my co-workers with tasks they are assigned
  • Other duties as assigned

Team Leader II

LifeSouth Community Blood Centers
12.2018 - 05.2020
  • Perform all core responsibilities listed in the Donor Services Technician job description
  • Motivate and educate team members, including establishing and maintaining a positive team morale
  • Ensure that the workflow and production is at a target level
  • Report problems to the Team Supervisor if necessary
  • Provide the highest level of customer service to internal and external customers
  • Comply with all applicable LifeSouth policies and procedures
  • Employee is expected to be available after hours to meet operational needs
  • Must have consistent and reliable transportation
  • Attendance is a requirement of this position
  • Greet potential blood donors and make donors aware of daily blood needs
  • Ensure donor confidentiality for all potential donors
  • Accurately identify blood donors in every step of the donation process
  • Actively encourage additional donations from potential donors at blood drives
  • Actively encourage donors to make appointments for their next blood donation
  • Assist in the recruitment of donors via telephone and/or on-site recruitment
  • Convert donors to automated instruments when appropriate
  • Provide potential blood donors with educational materials and information about the blood donation process
  • Register donors for blood collection
  • Ask blood donors eligibility questions and obtain consent to donate
  • Perform donor physical process
  • Determine donor eligibility based on the results of the donor interview and physical process
  • Defer persons who do not meet eligibility requirements
  • Inspect and prepare blood collection materials
  • Perform phlebotomies and collect blood from donors
  • Handle collected blood units and sample tubes
  • Monitor donor activities for safety and attend to donor reactions
  • Clean and stock all physical and drawing stations; report any equipment malfunctions or supply discrepancies
  • Under supervision of a Team Leader, perform quality control procedures, including record keeping, on equipment to ensure proper functioning

Communications Supervisor, Technical Services Division

Alachua County Sheriff's Office
06.2008 - 03.2017
  • Highly responsible and detail oriented operational position involving the direct supervision of up to twenty telecommunications personnel in a public safety communications center serving combined police, fire, and EMS agencies
  • Closely monitor the performance of Telecommunicators to ensure adherence to agency policy and procedure
  • Instruct and assist subordinate personnel as needed to ensure the effective processing of all calls for assistance and/or service
  • Provide correction, counseling, training, support, direction and discipline for subordinates as needed
  • Inform personnel of new or changing policy, procedures or legal developments
  • Strong decision-making skills, including the ability to follow through on tasks and commitments with minimal oversight
  • Oversee schedule, determine work assignments and positions for assigned staff
  • Coordinate time off requests, solicit coverage as needed, and notify the employee of said coverage
  • Oversee the training of new personnel and positional training; ensure documentation is up-to-date, feedback given, and corrective action taken, when necessary
  • Identify problem areas and provide employee development to personnel assigned to shift
  • Review and approve payroll for all personnel assigned to shift for accuracy and completeness
  • Make appropriate timely notifications for significant and major incidents
  • Maintain positional knowledge of agency policy and equipment protocols including the console, control station, Florida Interoperability Network, etc
  • Ability to properly evaluate subordinates assigned to squad for required evaluation rating
  • Accurately document all pertinent information with regards to shift operations and employee status, performance, and development
  • Work as Out of rank Commander on a regular basis

Telecommunicator I-V

Alachua County Sheriff's Office
04.2005 - 03.2017
  • Ensures the efficient answering and disseminating of emergency services including police, fire, and medical services
  • Provides post-dispatch and pre-arrival instructions for EMS callers
  • Working knowledge of names and locations of principal streets, buildings, and landmarks
  • Deep knowledge of the operation of telephone, radio, computer assisted dispatch, and other communications equipment
  • Strong ability to use computer assisted dispatch system, including VESTA digital telephone system, Motorola radio system, Smart cop warrants and information system, eAgent, TDD software, automated number and location identifier, and headsets
  • Exceptional ability to speak clearly and concisely
  • Exceptional ability to speak and comprehend the police phonetic alphabet, ten codes, and signals
  • In-depth ability to think and act quickly, calmly, and accurately during stressful events and emergency situations
  • Consistent ability to type 50WPM
  • Exceptional ability to be flexible, to learn, and to apply new information quickly and efficiently

Detention Officer, Department of the Jail

Alachua County Sheriff's Office
10.1999 - 04.2005
  • Receive, book, and release inmates and their property
  • Facilitate contraband control, radio communications, facility visitors, inmate counts, lineups, movement, searches, and supervision
  • Facilitate facility, security, and sanitation inspections
  • Assist inmates in access to Courts, Counsel, Legal materials, Officials and News Media
  • Assist inmates in requests, rights, and grievance procedures
  • Assist in inmate disciplinary procedures, rules, and regulations
  • Assist in mail, correspondence, and community contact
  • Assist in the Trusty & Inmate Worker Selection, Work Release Program, and Weekender Work Program
  • Assist in inmate sanitation and hygiene
  • Assist in the food service procedures and daily meal count
  • Exceptional ability to be flexible and mobile to various post positions including Booking, Command Center, Video Courtroom, Housing, Kitchen, Lobby, and Zone Officer
  • Be familiar with emergency procedure and able to respond during jail emergency procedures

Detention Assistant, Department of the Jail

Alachua County Sheriff's Office
09.1998 - 09.1999
  • Receive property from subjects being booked into the jail, inventory items and then issue a receipt
  • Count money, turn over to the money clerk and issue a receipt for amount given
  • Make notation of all medications and amount entered into the property room and turn them over to the proper medical staff
  • Issue a uniform, blanket and sheets and a pair of slides to all persons booked into the Department of the Jail
  • Make sure all items belonging to all persons collected are labeled and placed into a Large clear garment bag and hung on the appropriate conveyor belt in numerical order

Education

Certification in Corrections -

Santa Fe Community College Institute of Public Safety
Gainesville, FL
10.1999

High School Diploma -

Hawthorne JR/SR High School
Hawthorne, FL
05.1996

Skills

  • Recruiting
  • Computer Literacy
  • Phlebotomy
  • Call Center
  • Software Troubleshooting
  • Excel
  • Microsoft Word
  • Customer Service
  • Microsoft Excel
  • Data entry
  • MS Office
  • Microsoft Office
  • Corrections experience
  • Communication skills
  • English
  • Supervising experience
  • Documentation review
  • Typing
  • Medical Terminology

Certification

  • Driver's License
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)

Additional Information - Gaps In Work History

  • 2017-2018, Retirement
  • 2020-2023, Hand Surgery, Mother's Caretaker, Grieving period after her passing

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Manager

Bosshardt Property Management
05.2023 - Current

Team Leader II

LifeSouth Community Blood Centers
12.2018 - 05.2020

Communications Supervisor, Technical Services Division

Alachua County Sheriff's Office
06.2008 - 03.2017

Telecommunicator I-V

Alachua County Sheriff's Office
04.2005 - 03.2017

Detention Officer, Department of the Jail

Alachua County Sheriff's Office
10.1999 - 04.2005

Detention Assistant, Department of the Jail

Alachua County Sheriff's Office
09.1998 - 09.1999

Certification in Corrections -

Santa Fe Community College Institute of Public Safety

High School Diploma -

Hawthorne JR/SR High School

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Melissa Jenkins