Summary
Overview
Work History
Education
Skills
Certificates
Timeline
Hi, I’m

Thomas Dickerson

Juneau ,AK
Thomas Dickerson

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. I am confident that I can learn fast and be a valuable and positive asset to the company.

Overview

4
years of professional experience

Work History

One Source Llc.

Direct Service Professional
04.2023 - Current

Job overview

  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.

Heritage Coffee Company

Manager
01.2023 - 04.2023

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Starbucks

Location Manager
04.2020 - 12.2022

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with corporate representatives through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Collected payments, processed transactions and updated relevant records.

Education

Bamberg-Ehrhardt High School
Bamberg, SC

High School Diploma from General
05.2022

Skills

  • Care Plan Assessment
  • First Aid and Safety
  • Emergency Situations
  • Telephone Skills
  • Time Management
  • Customer and Client Relations
  • Data Inputting
  • Billing Software
  • Microsoft Office
  • Supply Management

Certificates

• Certified in CPR, First Aid, AED

• Certified and Licensed Instructor for Child/Infant CPR, First aid, AED. Adult CPR,First Aid, AED.


•(ASAM) assistance with self-administration of medication


•Ethics and Boundaries


•Introduction to Disabilities


• Fall Prevention


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Timeline

Direct Service Professional

One Source Llc.
04.2023 - Current

Manager

Heritage Coffee Company
01.2023 - 04.2023

Location Manager

Starbucks
04.2020 - 12.2022

Bamberg-Ehrhardt High School

High School Diploma from General

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Thomas Dickerson