Aijah Jones
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the serving industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients seeking to enliven my passion for helping others and traveling by growing with the team at Spirit Airlines. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Hidden Spa Ocean Beach
Ocean Beach , California
2021.10 - Current
- Maintained computer and physical filing systems.
- Provide exceptional Customer Service; Excellent communication skills; Demonstrated problem solving skills.
- Worked as a team when booking appointments to ensure that the massage therapists were satisfied
- Maintained a professional appearance and demeanor at all times while providing administrative support in an accurate and timely manner
- Greet all customers upon entering/leaving store customer service apprehend shoplifters and write daily reports
- Exceeded customers' expectations of service including making reservations, collecting payments and providing superior customer service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, giftcards and proper recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment
- Trained new hires on the companies policies and procedures
- Ensure that appointments are properly scheduled for massage therapists, employee and event itineraries and accounts to improve productivity initiatives.
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answered, screened and forward incoming phone calls, checked voicemails, ensured that sheets and towels were clean for massage therapists and estheticians
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures, teas)
- Enthusiastically served all clients dessert after their appointments
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Monitored operations to make sure compliance with impeccable applicable health, safety, or hygiene standards.
Restaurant Team Member
Pieology Pizzeria
San Diego , CA
2020.06 - 2020.11
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Team Member
Carl's Jr (While Attending University)
Los Angeles , CA
2019.08 - 2019.12
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Worked as a team
Guest Arrival Ambassador (While in Highschool)
Seaworld San Diego
San Diego , CA
2016.06 - 2019.11
- Ensured safety of all children and adults by conducting baggage checks at the entrance of amusement park
- Displayed exceptional acumen to handle emergency situations
- Cleaned areas (sweeping, wiping down tables, sanitization)
- Answered questions concerning schedules and provided park information to all guests
- Enrolled guests and verified passes using biometrics at turnstiles
- Assisted large crowd control for guests entering and exiting park
- Built personal relationships with guests of all backgrounds and ethnicities to promote positive experiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
Restaurant Team Member
McDonald's Fast Food Restaurant
San Diego , CA
2018.08 - 2019.08
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Carefully resolved customer complaints and provided excellent customer service.
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Made sure all areas were dry and free from slipping
Restaurant Team Member
Panera Bread
San Diego , CA
2016.11 - 2017.07
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - Psychology
California State University Los Angeles
Los Angeles05.2022
High School Diploma -
High Tech High International
Point Loma06.2017
Skills
Company Policy Adherence
Situational Awareness
Safety and Compliance
Able to work well with team members
Food and Beverage Preparation
Exceptional, personalized customer service
Terrific record of safety and emergency care
Excellent external & internal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- First Aid/AED/CPR Certified
Timeline
Office Manager
Hidden Spa Ocean Beach
2021.10 - Current
Restaurant Team Member
Pieology Pizzeria
2020.06 - 2020.11
Restaurant Team Member
Carl's Jr (While Attending University)
2019.08 - 2019.12
Restaurant Team Member
McDonald's Fast Food Restaurant
2018.08 - 2019.08
Restaurant Team Member
Panera Bread
2016.11 - 2017.07
Guest Arrival Ambassador (While in Highschool)
Seaworld San Diego
2016.06 - 2019.11
Bachelor of Arts - Psychology
California State University Los Angeles
High School Diploma -
High Tech High International
- First Aid/AED/CPR Certified
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