Sarah Awad
Dearborn
Summary
Rising Senior at Wayne State University pursuing two degrees in Criminal Justice and Psychology. Eager to learn new skills and ready to take on challenges. Works well under pressure, takes initiative and a team player. Passionate about advocating for others through law.
Overview
2
2
years of professional experience
Work History
Legal Assistant/ Paralegal
313LAWHELP/ Elassal and Associates
08.2023 - Current
- Medical record retrieval, billing retrieval
- Court document review, court case lookup
- Client interaction, phone system monitoring, document writing
- Multiple programs including Microsoft Office, My Case, Lexis Nexus
- Michigan No-Fault and Tort/Liability law regarding auto accidents/personal injury
Volunteer
International Institute of Metro Detroit (IIMD)
06.2023 - 12.2023
- Answered phone inquiries to direct calls and provide basic company information
- Managed databases by inputting information and files
- Translation
Lead, Customer Service
Retail Store
09.2022 - 09.2023
- Promoted to team lead of customer service for displaying enthusiasm and calm demeanor under difficult situations
- Actively listened to customers, handle concerns quickly and escalate issues
- Trained, oversaw, and mentored new team members
- Maintained customer satisfaction with forward-thinking strategies
Education
Bachelor of Science and Arts - Criminal Justice, Psychology
Wayne State University
Detroit, MI05.2025
Skills
- Proven Leadership skills
- Time Management & Organization
- Microsoft Office- Word, Excel, PPT
- Problem-Solving
Languages
English
Arabic
Timeline
Legal Assistant/ Paralegal
313LAWHELP/ Elassal and Associates
08.2023 - Current
Volunteer
International Institute of Metro Detroit (IIMD)
06.2023 - 12.2023
Lead, Customer Service
Retail Store
09.2022 - 09.2023
Bachelor of Science and Arts - Criminal Justice, Psychology
Wayne State University